 Review by PCInTech 
UPDATED: 15 days ago
member for 4.2 years, 1889 visits, last login: a few hours ago
 Massena,Saint Lawrence,NY
 $24 per month (12 month contract)
 about 1 days
 "Stable service, Excellent Voice, Full Suite of Features!"
 "None whatsoever!"
 "If you want the absolute BEST, this is the one."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I was with another service that started rapidly going downhill in the stability department and lagging behind providing features that were important to me. Mostly, I wanted, aside from basic reliability, 7 digit dialing, Caller ID with Name, voice mail that WORKED and a LOCAL telephone number, so that friends and family wouldn't have to call a city, long distance, 2 1/2 hrs. away. I bought a Sipura 2000 from Voxzilla, and it came with a coupon for a FREE trial from VoicePulse with all activation charges waived. I decided to try something different and give it a try. They activated me immediately, and gave me a LOCAL number in my town. Much to my amazement, I was TOTALLY blown away. It was as different as night and day from the other service! I not only had the features I wanted, but every conceivable telephone feature possible. Check out their feature list, and you'll see what I mean, as I couldn't possibly list them all here. They ALL work. Perfectly. We've totally forgotten that we're even on VoIP at all! It works that well. After a few months, I ordered another number with their Open Access Plan, in another area code where I have friends for only $5.00 a month. There's no "junk fees" added onto their rates, like my former service started adding. Everything works as advertised, customer support is STELLAR, and in New Jersey, USA with knowledgeable, efficient staffing. They've made a BIG FAN out of me, and I heartily recommend VoicePulse to ANYONE wanting VoIP service that's painless, and does everything it's supposed to do... just like the wired POTS service you're used to. It's companies like VoicePulse that will bring VoIP into the mainstream, and make 100 year old telco technology obsolete.
UPDATE 08/17/05: The service continues to be SPECTACULAR. I've since added an Open Access line on another Sipura. Their support people are highly helpful and extremely friendly, resolving problems with efficiency. There have been a couple of minor system outages for some subscribers, but only one affected me. Having been with other providers, I don't have a problem with this... as I know it could be MUCH worse. Call quality is perfect, features work INCREDIBLY well and the price is right. We really have totally forgotten that we're not on POTS, it's that reliable.
UPDATE 12/13/05: Recent upgrade to Voicemail system has certainly made the service flawless. I've recommended VP to several others over the last few months after they've tried other services, and they share my enthusiasm. Their customer service and tech support continues to be top notch, as well.
UPDATE 02/18/06: I suppose I'm just spoiled! I can't imagine VoIP service being any better than this. Outstanding reliability, support and call quality. You can't ask for anything more than those things, worth every penny!
UPDATE 05/11/06: Service continues to be solid as a rock. I can't possibly wish for anything more than what VoicePulse offers. It's not #1 in customer ratings for nothing! Perhaps my only wish is that there was some kind of customer referral incentive, as I've signed MANY people up to the service. :-( Maybe Ravi could spring for a nice high end two line multi handset phone? 
UPDATE 12/12/06: VP is BORING! No outages, perfect quality, no drama, no problems, no glitches, nothing to tinker with. Just perfect phone service, period. I have forgotten what it was like to have problems with a telephone. It's just always there. Thank you for being the BEST, VoicePulse! I have recommended to MANY people and they are ALL as enthusiastic as I am.
UPDATE 02/16/07: For longevity and reliability, they have NO peer. This IS THE VoIP service for consumer telephone. I've recommended even more folks to them, and they are SO happy to have ditched their former service. You don't know how good the technology can be until you've lived with VoicePulse in your home. Switching to VP was the best decision I've ever made in my life... but don't tell my wife that... she thinks it's marrying HER.
UPDATE 07/18/07: No drama, no outages, no problems, ever. It just works! Everyone I've recommended to VP has been 100% satisfied, particularly the ones that were lured into "bargain basement" fly-by-night deals that gave away free phones, promised the World and never delivered. The English-speaking, US-based, knowledgeable techs are the best, bar none. In my house, it's just "the phone". VP would be a bargain at any price! I've even forgotten how long I've been with them, could be 3, 4 years. I forget. It's just perfect.
UPDATE 01/24/08: The lack of stimulating drama continues. (YAWN!) It's a full-featured phone. It just plain works. "If you've tried the rest... try the BEST, VoicePulse!" That's about all I can add to everything else I've said in previous reviews. Love it! 
UPDATE 08/05/08: My 5th year with VoicePulse! Again, there is NOTHING at all that I can say that I haven't already. It's the BEST, PERIOD. I wouldn't switch to another service even if they GAVE it to me for FREE! (They'd have to PAY me, actually, on top of FREE service... )
Followup comments:  vpUser
join:2005-08-29
New Rochelle, NY
|  Voicepulse - major disappointment
Please note, that I spent countless hours on the phone with their technical support folks who admitted in the end they had no ideas left for how to fix my service. Even so, they would not let me out of my contract. I was not asking for a refund, but simply to be let out of my contract and they refused, which is beyond my comprehension. Below is a short summary of my experiences.
Poor Quality – The main issue was dropped voice which most callers complained about. I also experience missed calls and dropped service which requires a power cycle of my Sipura box.
Tech Support – I filled out many tickets through their site and even though they were not resolved, Voicepulse changed their status to “fixed” on multiple occasions.
Poor Phone Support – My phone support calls resulted at a point where they had no idea what else to check after I bought a new phone and ran countless tests. When they ran out of ideas, they still wouldn’t let me out of my contract.
Better Business Bureau – After countless calls and over 80 emails, I contacted the BBB. Voicepulse responded offering nothing in return.
I make sure to tell everyone I talk to about VOIP to STAY AWAY from Voicepulse, but interesting to see a positive review here. Even so, I’ll be thrilled to cancel my account next month and still encourage all others to avoid Voicepulse! | |
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FiosFiend
join:2001-12-06
Flower Mound, TX
| Re: Voicepulse - major disappointment You either are in a very small minority or you work for Vonage. If you are a legit reviewer then you certainly are in a VERY small minority. I've had VP for a while now and can't say enough good about them. My call quality is so good that I keep forgetting that it's not POTS. I've also had nothing but great customer support. When my number ported over from Verizon I wasn't able to receive calls on it for about 3 hours the morning of the port. I called VP CS and they got right to work. They even called me back as soon as the problem was resolved. Your experience had to be related to your ISP. For you to suggest that people need to "STAY AWAY from Voicepulse" based on your questionable experience is frankly irresponsible. You're certainly entitled to your opinion but with all the great experiences I think that people need to take your advice with a grain of salt and consider that yours is just a fluke and not the norm. | |
| | raderator
join:2003-07-22
Conklin, NY | Screen name: vpUser
email address: Not public.
Joined: 2005-08-29 16:10:27
Location: New Rochelle, NY
Forum Posts: 1
Last visit: 2005-08-29 16:35:00
Last login: 2005-08-29 16:10:56
Visits: 0 | |
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PCInTech
Brooklyn Cyclones
Premium
join:2004-06-07
Massena, NY
clubs: | Re: Voicepulse - major disappointment Yea... I found that odd, too, raderator. Some of us know what VP is REALLY like, that smelled too much like a shill. | |
| | Airplane777
join:2004-06-20
| Hi VPUser:
Were you able to browse well with IE, when you were not able to use Voice Pulse? As someone else mentioned, it could have been your ISP. Note that Speak Easy will only sell their VoIP to SE ISP customers. That way there is no finger pointing.
But assuming that your ping times and speed were good, then the problem probably would be with Voice Pulse.
So...
If they aren't delivering the product that they contracted with you to deliver, then I would say Voice Pulse broke the contract. So I would think you are released by virtue of them not delivering the product. | |
| xrobertcmx
Premium
join:2001-06-18
Sterling, VA
clubs:  | That sounds about right I've been trying them out for a few months now and have nothing but positive things to say myself. The worst thing I can think of is that I don't like their website.
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4 More years and we won't have a country. | |
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SHHHH!!!
