| Review by ymhee_bcex |
member for 7 years, 726 visits, last login: a few hours ago
updated 1.4 years ago
- Tarzana,Los Angeles,CA
- $16 per month
- (month by month)
- about 2 days
- "Good Voice quality, very reliable"
- "lock my adapter, lack of features, high international rates"
- "used to be great value; now declining"
Ease of Installation:
Value for money:
UPDATE December 8, 2011
I finally pulled the plug on one of three lines that I had with VoicePulse. Switched to VOIPo. Also, I got PhonePower a few months ago when I was getting a new line. In both cases the final straw was the ability to have two independent simultaneous conversations (so called "cloned line"), SIP credentials (so I can plug it as a trunk on my PBX), and less than half the cost (in case of VOIPo).
UPDATE April 27, 2011
I've been with VoicPulse for 6 years... In fact, I have four lines on three accounts with them. And unfortunately, I am thinking of switching. I used to call them once a year, and was always impressed with their ability to troubleshoot problems that were at the intersection of VoicePulse and my ISP (and once it was misbehaving router). Now, I call them once a month - and the problems are VP's alone. ATA can't connect to the server; or the voice quality is terrible, or DMTF tones in the middle of conversation.
And I don't think they added any new features in these years (they *did* improve voicemail by partnering with YouMail).
UPDATE Feb 8, 2009
The website had a major facelift recently. It looks much nicer; however, one significant piece is still missing. I am using Local + 200; however, there is no way to search for long-distance calls.
Additionally, I would hope that by now they could open their lines for peering. Unfortunately, only Voicepulse connect allows peering; not the regular plans.
I switched from BroadVoice to VoicePulse and the main result after 6 weeks - I don't need to worry how is my phone service. VoIP stopped being the subject of jokes (at my expense) during dinner conversations.
I didn't have any startup costs (since I had my adapter from Voxilla), and I had a coupon for one month free - which is actually the second month that is free.
So, with great quality and low price - what's there more to ask for? First, VoicePulse locks your adapter; so in order to start service I had to call support, he did some magic, and 5 minutes later I had the service. That said, VoicePulse is good at not impacting line 2 of my SPA-2002 (domain and STUN settings are shared, so they have no choice). So, my first wish is for "Open Access" not to cost extra.
Second, the Voicemail management is pathetic. You can get WAV in email, but there is no way to delete it through the web. And there is no envelope information on the IVR. And you cannot get rid of MWI (studder tone) until you delete the messages. My first Octel 20 years ago was much better.
Call forwarding cost extra on my local plan, and some features (line naming, outgoing caller id selection, multi-ring) only make sense if you have multiple numbers with them. However, multiple line support adds clutter and clumsiness to user interface. And generally, web site needs a major face lift.
Some common features - call transfer, three-way calls - are missing. I would rate these features way above "do not disturb" - after all, you can always use "ultimate do not disturb" aka turn off.
I like one feature that I didn't see elsewhere - "Contacts". All incoming cell phone show "Cell phone" as CID name. By entering contacts I can make it work like "cell phone handset" - that is, if it matches the number in the address book, it shows the associated name that I entered; not nameless "Cell Phone".
Finally, international rates are quite high; but since I am using another provider on Line 2 for international calls - I don't care that much.