Review by ymhee_bcex 
UPDATED: 292 days ago
member for 3.6 years, 165 visits, last login: 1 days ago
 Tarzana,Los Angeles,CA
 $15 per month (month by month)
 about 2 days
 "Good Voice quality, very reliable"
 "lock my adapter, lack of features, high international rates"
 "great value"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
UPDATE Feb 8, 2009
The website had a major facelift recently. It looks much nicer; however, one significant piece is still missing. I am using Local + 200; however, there is no way to search for long-distance calls.
Additionally, I would hope that by now they could open their lines for peering. Unfortunately, only Voicepulse connect allows peering; not the regular plans.
---------------------------------------------------------------------------------- ---------------------------------
I switched from BroadVoice to VoicePulse and the main result after 6 weeks - I don't need to worry how is my phone service. VoIP stopped being the subject of jokes (at my expense) during dinner conversations.
I didn't have any startup costs (since I had my adapter from Voxilla), and I had a coupon for one month free - which is actually the second month that is free.
So, with great quality and low price - what's there more to ask for? First, VoicePulse locks your adapter; so in order to start service I had to call support, he did some magic, and 5 minutes later I had the service. That said, VoicePulse is good at not impacting line 2 of my SPA-2002 (domain and STUN settings are shared, so they have no choice). So, my first wish is for "Open Access" not to cost extra.
Second, the Voicemail management is pathetic. You can get WAV in email, but there is no way to delete it through the web. And there is no envelope information on the IVR. And you cannot get rid of MWI (studder tone) until you delete the messages. My first Octel 20 years ago was much better.
Call forwarding cost extra on my local plan, and some features (line naming, outgoing caller id selection, multi-ring) only make sense if you have multiple numbers with them. However, multiple line support adds clutter and clumsiness to user interface. And generally, web site needs a major face lift.
Some common features - call transfer, three-way calls - are missing. I would rate these features way above "do not disturb" - after all, you can always use "ultimate do not disturb" aka turn off.
I like one feature that I didn't see elsewhere - "Contacts". All incoming cell phone show "Cell phone" as CID name. By entering contacts I can make it work like "cell phone handset" - that is, if it matches the number in the address book, it shows the associated name that I entered; not nameless "Cell Phone".
Finally, international rates are quite high; but since I am using another provider on Line 2 for international calls - I don't care that much.
Followup comments: | Forums » comments on review of VoicePulse |
|
VoicePulse
(22)
·