 Review by prestonlewis 
Posted: 177 days ago
member for 5.1 years, 1409 visits, last login: a few hours ago
 Sacramento,Sacramento,CA
 Contract price not specified.
 "Nice reps. Very good reputation for quality and service."
 "Poor communication, BYOD is very limited but not stated"
 "Great if you do it their way."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
I ordered VP with the BYOD for around $15/month. Great price. Got the original email then silence for 3 days. So I called and was told my account was "fraudulent". How I asked? "Don't know" I'm told. Why haven't you called or emailed me, I asked. "Don't know" I'm told. Problem was cleared up. Then a new problem. They only support a handful of BYOD devices, my PAP-NA not being one of them. It's OK for Open Access, the extra cost service they offer but the PAP-NA isn't good enough for basic service. Solution? They want $60 instead of $15 to turn on my service. Alas, twas too much for me and back to Village Vonage I went.
Followup comments:  | dipswich
Premium
join:2003-06-27
Raleigh, NC
 ·ViaTalk
·Voicepulse Connect
 ·RoadRunner Cable
| Weight this review lightly At least Voicepulse is up-front about what devices they support for BYOD. The supported devices are listed very early in the signup process. They are selected and limited because Voicepulse can provision the service, protect their unlimited offering from abuse, and otherwise fully support the service. I understand Voicepulse in that respect and believe this is good for the customer.
However, they should have contacted you if they had suspicions of fraud.
I agree with Lenagainster that since you never had experience with the actual service or features that this review is not very helpful. While the comments are relevant, filling in the ratings categories was somewhat myopic and misleading. | |
| |  | dipswich
Premium
join:2003-06-27
Raleigh, NC
·ViaTalk
·Voicepulse Connect
·RoadRunner Cable
| Re: I understand Re your first point:
Your PAP device is welcomed on the "Open Access" plan because that plan doesn't have an "unlimited" feature. Voicepulse doesn't need the same protections on that plan, thus it is offered as BYOD.
Re your second point:
When you attempted signup for an unlimited plan, you had to select between a Sipura SPA-2000, Sipura SPA-2002, and a Linksys PAP2T-NA. The FAQs around the VoicePulse site, including one on the signup page (albeit dated wrt the devices listed, still not listing the PAP), communicate VoicePulse's intent to support *only* those devices and allow others on "Open Access" only.
Selecting a specific model and then entering a non-corresponding serial number must have triggered the fraud suspicion. I just want to be fair and point out that there was an error on your side that possibly led to an error on VoicePulse's side in that you created an exception to their automated process. I liken it to mis-addressing a first-class letter-- USPS has a well defined time standard for getting the letter there, but the "return to sender" takes a long and variable time. I would hope that VoicePulse would get back to someone within a couple of business days, though.
My gripe is that "web-site, "ease of installation," "call quality," "reliability," "tech support," and "value for money" all have scores although they clearly aren't all applicable. Many of the ratings would have been better left unchecked. | |
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