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Review by music4praise 
Posted: 298 days ago
member for 2.6 years, 808 visits, last login: a few hours ago
 Big Rapids,Mecosta,MI
 $16 per month (month by month)
 about 5 days
 "Month after month, it just keeps working"
 "Voicemail does not date/time stamp"
 "Great value"
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Ease of Installation:
Call Quality:
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Tech Support:
Value for money:
(ratings match consensus)
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I first got Voicepulse in September 2004. At first I used it as a second line for testing, long distance, and a throw away number to give to mail order companies. There were some issues getting it to work with the old Belkin router I had but it worked great with a Linksys one. Since then I replaced my router with another one that had QOS settings which helped keep the phone going when someone in my family was doing file downloads.
Customer service has been terrific. The issue gets taken care of and I get a phone call to check up on the work order. Over 3+ years I think I have had only five issues.
Most of the time, calls are as good or better than a pots line. Occasionally there is a little echo. It seems to be isolated to a few troublesome local exchanges. Long distance is nearly always flawless as are calls to/from my own exchange. There was a period of about three weeks this November that occasionally callers complained that they our voices were breaking up. Pingplotter showed some serious issues with some routing in Chicago. That seems to be resolved. It was not a Voicepulse issue.
In January 2006 I ported my landline number and since I have used Voicepulse and cell phones exclusively. Except for the period mentioned in the previous paragraph, it has worked great.
Even though Voicepulse has not rolled out any new features in a while, they still have more than most other voip carriers. I particularly like the anonymous call blocking. It gets rid of most telemarketers effectively. If other numbers get to be a nuisance, I block them individually.
There are only two things that I would like improvement on. First off, the voicemail really needs to have date/time stamps. If I am gone for a few days it is difficult to know which calls are which without a timestamp clue. Secondly, I wish they would set outgoing calling id name. Since we ported a number, the name is still showing up in some cases but we do get the occasional complaint from people we call. Incoming calling id name works just fine.
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