dslreports logo

Review by Phil75070 See Profile

  • Location: Mckinney, Collin, TX, USA
  • Cost: $22 per month
  • Install: about 2 days
Customer service, reasonable pricing, customer service
delay in LNP?
well worth consideration
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update 3/7/2015: We are porting our number over to AT&T U-verse next week. Originally, I was only going to get TV and Internet but we have had too many inbound callers have problems reaching us, getting busy signals when we are home and no one is using the phone, or calls that can't be completed. One of those who could not get through was an important call from a doctor's office. We may end up paying more but reliability is key!

---------------------------------------------------------------------------------- ----------------

When we received notice that AT&T CallVCantage was going to cease operating come October '09, I looked into several options. VoicePulse seemed to be among those having the fewest complaints of any VoIP provider. As I did not want to bother getting my own ATA and having to configure it that ruled out some. Based on positive reviews and feedback, and few threads discussing problems with VoicePulse here on DSLReports.com, I made the move, ordering VoicePulse around June 15.

After connecting the Linksys PAP2T ATA and getting the service working ( I just plugged the ATA into the router and configured the router as their support site recommended), I then contacted them and arranged for LNP from CallVantage. Perhaps AT&T is slow due to the number of people they need to port elsewhere, or perhaps the delay was on the VoicePulse side, but it took a month to the day before my number was ported over. That was quite a bit longer than I had expected.

Everything worked well for a few weeks, then we started having problems with outgoing voice quality but on local calls only. I worked with the customer service people at VociePulse and we were constantly back and forth working to resolve the issue. Ultimately, after trying a few things on their side and me doing some things here, like testing with different routers, phones, cables, etc. we jointly came to the conclusion that it was more than likely jitter/latency related and I would contact my ISP (TWC).

Ultimately, TWC said that as long as I was not having a problem browsing the internet, they could not / would not be responsible for the "quality" of the internet connection as it affected the quality of third party VoIP services, so it was back to VoicePulse hoping there was something they could do. The last thing I wanted to do was go through the hassle and cost to switch internet and TV providers and I didn't want to switch to TWC digital phone due to what I perceive as a lack of concern on their part. Again, the determination to fix the problem was evident with VoicePulse and they have ultimately done some things on their end, perhaps even unique to us, to restore voice quality to the excellent level we enjoyed just after signing up with them.

The true measure of a company and its customer service is not when things are going good, but when there is a problem. The concern and determination to fix the problem were evident in every conversation with VoicePulse and they even followed up with me while I was working with my ISP to see how things were progressing on that end. VoicePulse has come through with flying colors and I recommend them to anyone for serious consideration if you are looking to use VoIP for the 1st time or are looking to replace your present provider.



member for 18.6 years, 1470 visits, last login: 3.3 years ago
updated 9 years ago

Lenagainster
join:2005-01-07
Silver Spring, MD

Lenagainster

Member

Static IP address

Did you look up on the VoicePulse website the procedure for setting up a static IP address for your TA? That helped me with a bit of noise I was having, and no problems since.
Phil75070
join:2005-08-17
Mckinney, TX

Phil75070

Member

Re: Static IP address

One of the first things I did was set a static IP address as I had done that with the CallVantage ATA, also, so I could set up Port Forwarding.

biotech
@sbcglobal.net

biotech

Anon

Ok then...

why not POTS? (not something serious)