Review by Lena Gainstr 
member for 2 years, 214 visits, last login: 1.1 years ago
lodged 2 years ago
 Silver Spring,Montgomery,MD
 $15 per month about 5 days "Reliability, clarity, support" "difficulty in managing filters" "Great provider, great deal, especially on their local plan"
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(ratings match consensus)
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Having been a member of DSL reports for over five years and a user of VoicePulse for the last three, I wanted to update my previous review one more time. However, the egotism on some of the forums got under my skin, and I canceled my account two months ago. The mods did not see fit to reinstate me, so I rejoined (temporarily) with a similar username.
Knowing how the rating game is played on GBU, I still won't give VoicePulse anything less than a perfect score, and they deserve it. The service is outstanding. I grin every time I go to the Call Log and see how many telemarketers I've blocked. I'm pleased every time I get a text message telling me immediately that I have a new voicemail. We don't use Call Waiting, and this text message alerts us because we forget to look for the "New Voicemail" message on the phones. When we are away, we can return the call in short order.
As with many VoIPs, VoicePulse gives you a ton of features. Do Not Disturb, Call Forwarding, Line Unavailable Forwarding, and filters that give you the ability to route calls the way you see fit. Calls can be allowed through, sent to voicemail, given a busy signal, forwarded to another number, or even given a "Not In Service" message. My only complaint is with handling the filters. One enters one filter at a time, and works with just the phone number. There is no space on the list of filters one creates to associate a name with the number. So if, for example, one is trying to create a "White List" so that all callers except those on the White List are sent to voicemail, the White List can get very long and difficult to manage. One creates a Contact List and associates the numbers with the Contact names, but VP fails to carry this over and put the name with the number on the filter list. As a result, I have to maintain a separate spreadsheet with the names and numbers in the order of the filters entered, and then sort this list on the names so that I can easily find out who is on the "White List"and how they are filtered. VP could use some major improvement in this area.
For comparison, I got a Google Voice account, and the way Contacts are handled is far superior to VoicePulse. The programmers at VP should take a lesson from Google in how to handle Contacts.
As I mentioned at the start, this will be my last review of VoicePulse, since I intend to cancel the service. I will be taking the leap to wireless and have no need for a landline.
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