 Review by zong 
member for 7.7 years, 2529 visits, last login: a few hours ago
updated 14 days ago
 Scarborough,ON
 Contract price not specified.  "Great for people who don't need handholding" "Horrible Customer Service and Network Management" "Stay Away"
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UPDATE: March 24th, 2013
I am officially giving these guys an F for service now.
They used to have people manning the offices on the weekend. As of Friday afternoon their gateway router - my default gateway had been flapping up and down. As of last night it is down down. What kind of ISP doesn't monitor their own routers? What kind of ISP doesn't have a network admin at least on call? I left a voice message but I suspect it won't be heard until monday. I run a network at a medium sized law firm and I monitor all that stuff. If my users needed me to reboot something, I would even on a weekend! This is ridiculous and completely unprofessional.
I can forgive them for having to deal with the regulatory hell that Bell is. I can forgive them for not being able to offer me anything more than Legacy GAS DSL (a whole 3mpbs for me, connected to the central office), but I cannot forgive them for their craptastic network management and lack of monitoring the phone lines.
The first call I make on Monday is to cancel and switch to another provider.
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I have used these guys since 2005 or so. Been with me through 3 moves, one single IP address and account all along.
They seem to share in the same "blame bell" game that all other ISP's do, which is warranted (I deal with many aspects of Bell on a daily basis - and I have trouble getting our T1's serviced - I can only imagine what they have with thousands of customers). Overall, good service and good price. Bills are PDF'd to my account, and withdrawn. Not on a contract.
I do like being able to add / deactivate but not delete email addresses.
They do not do MLPPP but I have no need for that (there is only ONE ISP in Ontario that services that).
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