Review by arya_2288 
member for 1.4 years, 217 visits, last login: 76 days ago
updated 1.1 years ago
 Vancouver,BC
 Contract price not specified.  "Speed, Latency, Fibre-To-The-Building, Price, Customer Service" "Usage Monitor, Vancouver only - limited area." "Even though there's a usage monitor, there are too many positives which outweigh the negative."
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My Other Reviews ·Shaw
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Furthermore, it was easy - I called them up, they activated the service remotely, I plugged my router to the ethernet jack in my wall, did a speedtest to verify the results; done.
I just recently got the NET 40 - 40 Mbps download/10 Mbps upload for $90.00 (-$30; splitting with my friend) for 250GB. No equipment is required - just plug your computer or router to the wall and you're good to go (speedtest and pingtest images posted).
EDIT: Just upgraded to NET 100 - Speedtest posted.
So far no bad experience. Their customer service is honest, professional, and "easy to reach". By "easy to reach", I mean - you dial their number, press one digit to request the department, and that's it; after 3-10 rings they pick up and are ready to answer any questions - no music, no waiting for hours.
With Novus being FTTB, there doesn't seem to be any leakages in regards to operating costs. Their service/system is so efficient and reliable, that once they set you up, there should be no reason to ever call them back - everything just works; I had miss that feeling to be honest.
To know whether or not you have Novus, either go to their website and check availability by entering your building address or use this link, »www.vopenhouse.ca/blog/73/novus-···ce-area/ , to see if your building name is listed.
I STRONGLY recommend to go with Novus if you have the option to - instead of Telus or Shaw.
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