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Review by cahiatt 
UPDATED: 1.5 years ago
member for 8.6 years, 1377 visits, last login: a few hours ago
 Smyrna,Cobb,GA
 $31 per month
 about 5 days
 "Features"
 "Price no longer a leading factor for them."
 "Not a bad choice for VOIP and nice features."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Update 4/30/08 - Well Broadvoice is going the way of the telco now and hiding price increases as "fees".... Their international plans are going up $5 each by way of a international regulatory recovery fee or whatever the hell they want to call it. Not worth it as only 1 out of 3 calls I try to make to the UK actually connect and stay connected. Dropping them like a hot stone soon.
Update 4/8/08 - They apparently had an issue with their site in which they are load balancing two different sites from two different IP addresses. The two sites do not have the same info. One of them did not have the disclaimers about international calling on any of the pages. They are fixing the site and credited me for the calls. David in Tier2 support handled the issue in two minutes. Thanks!.... Tier1 and the billing script readers aren't as pleasing... They've redeemed themselves.
Update 4/4/08 - Well the call quality is still good and still pleased with the price and features. Have been using them for four years now. But I may have experienced their first hidden gotcha. Place a few calls to the UK under my "unlimited world plan" in which all calls to the UK are included. Well apparently all calls are NOT included. I was billed for some of the calls and an e-mail from Broadvoice indicated that calls to cell phones are not included. If this is the case, why do the not list this information on their website under the plan description and plan details? Billing and tech support won't answer the phone and is responding using blanket statements.... Are they even reading my message?
Update 7/21/07 - Service has still been great. I've had to call support once since my last update and they answered the phone in under a minute. Had resolution in about another minute.
Update 12/17/06 - Service has been real good for the past year. I still like their features best of the others I have used. Call quality has been good. Tech support is a LOT better. Overall I would recommend them.
9/12/05 update - Well I did order service with someone else but never cancelled my Broadvoice line. After their big outage a few months back they have been pretty solid. I've also been able to reach someone in tech support the last few times I've called which is a pleasant suprise. Overall not a bad service. They seemed to have improved and are worth taking another shot at. Pay attention to their LNP policy though. It can come back to bite you.
It's a shame really. I like the features broadvoice offers a LOT. Best price for multiple numbers and I love the simultaneous ring feature. It has generally been solid for the past five months up until three weeks ago. Since then call quality has hit bottom and I can't really expect to pick up the phone and place a call anymore without having to play with proxy settings, reboot the ATA or any other number of "fixes". You need to call for support? Good luck. They may answer in five minutes or it may be five hours (if at all). I can't ever seem to get an e-mail response either. I've gotten no e-mail response in three days and can't get them on the phone. I've ordered service with someone else and they will be getting cancelled.
I would have generally recommended BV but as of now I'd say look elsewhere.
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BroadVoice
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