Review by Traal
Good "Cheap, perfect call quality"
- Location: La Jolla,San Diego,CA
- Cost: $25 per month
Bad "No official fax support"
Overall "Good service at a great price"
Ease of Installation:
Value for money:
I chose BroadVoice for the price (their $10 unlimited in-state plan) and because they got good reviews. Now I'm on the Unlimited World plan, with unlimited calls to the entire U.S. and Canada and a number of other countries.
So far, I haven't been disappointed. The call quality is great, it sounds just like a normal phone line. It works just like a regular phone service, only much cheaper, especially if you use the extra features.
I just added a second number with distinctive ring to my service for my fax machine. BroadVoice doesn't officially support faxing yet, but if you setup your fax machine just right, it will often work. Sometimes I'll have to resend a page or two, but my fax tells me when this happens.
I've had my BroadVoice service for about a year. I don't use my BroadVoice line all that much, but I've never had any trouble with it--no dropped calls, no missed calls, and no trouble hearing the other party. It has been 100% reliable.
Update 2008-04-19: I recently added a second number to my line. The account portal says the ring pattern is short-short-long, when in fact it rings as long-long. I sent BroadVoice support an e-mail 10 days ago notifying them of the issue, but they haven't responded, so I'm lowering my rating for Tech Support a couple of notches.
Update 2012-01-08: Two months ago, I opened a support ticket because callers to my VoIP line are getting an echo. So far, BroadVoice has made no progress on this issue.
member for 13.3 years, 911 visits, last login: 1.6 years ago
updated 2.1 years ago