 Review by devil24 
UPDATED: 2.3 years ago
member for 7.4 years, 2961 visits, last login: a few hours ago
 Houston,Harris,TX
 $20 per month
 about 2 days
 "Excellent sound quality; reliable service; outstanding customer service/tech-support; a very good feature set; working E911"
 "Web portal needs a makeover"
 "If quality and reliability is what you're looking for, QuantumVoice is the way to go"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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QuantumVoice (QV) is a company that had been on my radar for the past several months, but for one reason or another, I never had the chance to sign up for one of their plans.
That changed a little less than a month ago when I decided to test drive their service. After finally receiving my brand new Sipura SPA-2002, I got in touch with QV's sales department via email to make sure that they would support it with one of their BYOD plans, and after replying some 20 minutes later, their answer was 'Yes, we do'. I checked their website and noticed that even though they had installations guides for a boatload of ATAs, they didn't have one for the SPA-2002 (which, at the moment, was my first self-owned Sipura device and as I haven't really played with one before, I had very scarce knowledge about how to configure it). I sent another email their way, but this time to their tech-support department and again, less than 20 minutes later, I had a reply reaffirming that they support it and promising that as soon as I decided to sign up with them, and after having my account provisioned, I would receive an email with all the necessary settings required to make it work). After such a pleasant experience, I decided to complete my sign up process right away.
While placing the order, I noticed that they had run out of Houston-based area codes (bummer!, I said), so I decided to send them another email inquiring about any future availability of numbers from that area. On their reply, they told me that they had some available at that moment and that the webpage needed to be updated with that information. Lucky for me, the person who replied to my message was their Sales Manager. He instructed me to select any area code I wanted, complete the order and add a little note on their comments section about my special request for a Houston area code and assured me that he would take care of my order personally. Well, all I can say is that he did that and more. After completing the order, I received a confirmation about 2 minutes later, but it had no mention of my Houston number at all (it only showed a number from Michigan, which I chose randomly). Not after another 5 minutes, I received an email from the Sales Manager telling me that he had changed my order on the system and that a number from Houston would be provisioned for me in no more than 24 hours. This last email was delivered to my inbox around 8:00pm CST, on a Friday night. Even though I was surprised by how attentive and responsive QV's customer service was, I really wasn't expecting any miracles during the rest of the evening. Well, they surprised me again. A little past midnight, around 12:15am, I received another email confirming that my account had already been provisioned and was ready to be used. Additionally (and as promised), the email contained all the information I needed to configure my SPA-2002 with their service. What an incredible experience this was... I had read a couple of reviews about them, but man, I really wasn't prepared for all this.
Today marks my first full month with their service and I couldn't be happier with it. The sound quality is great (they support a plethora of codecs, including G711). They offer a very extensive set of features, but the most important thing is that they all work... all the time and all the way. Their voicemail service is great. They offer full support for fax and satellite boxes (I've tested with three different models from Dish Network and they all work). Oh, by the way, their fax-to-email service is freaking awesome... and it's FREE!!!.
Downtime? None. Zero. Nada. I have yet to experience anything even remotely close to it. I've only had one little problem with the service and after getting in touch with them (with no hold time at all), a CSR checked my account, found out what the problem was and fixed it in less than 10 minutes. Amazing!
The only two things they need to take care of are: 1) their web portal. It really needs a full makeover. The current one, although functional, has no 'flavor', no 'color'. They need to add some extra control options for a few of their features. I've mentioned this to a couple of their agents and to their Sales Manager and they have told me that there are plans for a big update, but there isn't an exact ETA for it other than 'it'll happen before 2006 gets here'... and 2) their international rates. They have to lower them ASAP; the current ones are absurdly high.
Overall, a feature packed, very reliable and high quality service. Based on my experience with many others VoIP providers, I'd say that QuantumVoice not only offers an outstanding service, but they also may have the best and most user friendly customer service and tech support departments out there.
If quality and reliability is what you're looking for, QuantumVoice is definitely the way to go.
*** UPDATE 09/30/2005 ***
Still going strong. No downtime to report up to this date. During these few months with QuantumVoice I still tried out a few other providers (ViaTalk, etc), but after a couple of weeks with them, I just kept coming back to QV for most of my calls because of its rock solid reliability, its higher sound quality and its incredibly responsive customer support.
*** UPDATE 12/10/2005 ***
QuantumVoice has successfully rolled out their E911. I made a couple of test calls and both were correctly routed and the dispatcher confirmed that all of my information was correctly shown on his system.
They kept their word on this E911 issue and delivered in the promised time frame. Good job, guys!
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