Review by fbruno 
member for 13.1 years, 2557 visits, last login: a few minutes ago
updated 220 days ago
 Berwyn,Chester,PA
 $19 per month about 15 days "Tech support answers the phone, fast number port, value" "I'm happy with them. It does what I need. It is reliable"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
--------------------Update 10/16/12------------------
Still using QV for our primary home phone service. Other than a couple of brief outages, the service has been rock solid. I continue to be very happy with Quantumvoice.
--------------------Update 11/4/08------------------
Still happy with QV. It is reliable and sounds good. It does what it needs to do, and for a good price.
--------------------Update 3/17/07-------------------
There was a brief outage yesterday due to a configuration problem at QV. Howard personally answered the tech support line and figured out the problem within five minutes. The total outage was less then 15 minutes. It was a pleasure to deal with such a helpful and responsive service provider that also apologized for the outage.
I continue to be happy with my QV service, especially for the price and the flexibility. It was a HUGE pleasure to receive this month an invoice from Verizon with a balance due of exactly ZERO. Almost better than xxx!
-----------------------------------------------------------
I had been a happy QuantumVoice customer for two years until the BroadStar fiasco during late 2006. I quickly canceled service after two unsatisfactory experiences with Broadstar billing issues. When Digital Realm took over, I decided to give them a second chance, mostly because my decision to cancel had been made in anger and haste - and not because of poor service. And, since Verizon had just informed of a $5 increase in their Freedom package, I took the plunge and ported my landline to QV!
The Linksys ATA showed up in a few days and the number port took less then two weeks. QV kept me updated on the porting status along the way via email and phone, so I had plenty of time to make preparations at home. The actual number port took place with no problems on the scheduled day and time.
I had to open additional UDP ports for a reason that still remains unanswered, but it was easy to figure that out from the debug logs. Tech support answered the phone quickly during this issue and provided good advice and troubleshooting. They offered to review my Cisco router configuration, but I have yet to receive a response after sending the file two weeks ago.
The service has been working without incident for two weeks as of today. I do notice the sound quality is not as crisp as I recall, but I have yet to work with tech support on that issue, so it is not possible at this time to identify the root cause.
It should be noted that I am also a satisfied VoicePulse customer. I would have ported to VP, but they did not support my exchange.
Comments:
|
