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 Review by buckeyered 
Posted: 1.8 years ago
member for 4.5 years, 2079 visits, last login: a few hours ago
 Hamilton,Butler,OH
 $12 per month (month by month)
 about 14 days
 "Cheap, reliable, outstanding sound quality, all fees included in price"
 "The web portal is almost useless"
 "If all you want is a reliable dialtone and basic features QV is for you"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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First off sign up is slow and cumbersome, you have to sign up over the phone and by fax and wait for them to order a number if they don't have one in stock. I setup my PAP2T-NA using the info provided and was up and running in minutes with some minor issues that I opened tickets on but unfortunately fell into a black whole and never received any replies so I called and spoke to support and the person I needed to speak to was unavailable but they were aware of the issues and would get back with me, after several days of calling and being told they would contact me I finally received an answer regarding the call log taking "minutes" to load and was told the system will be upgraded in the first quarter that will fix this. I also opened a ticket over QV not sending out VMWI and this went on for a week before they told me it was affecting a lot of people and they were working on it, they did fix it.
QV advertises outbound CID with "name" and number but support says they do not support outbound name but are looking at adding it in the future. I also asked if calls to toll free numbers would use minutes under the lite and plus plans and was told yes by one rep and no by another so I still don't know the answer and the web portal is just about useless, it does not give much in options and there is no way to sort your call logs nor does it tell you how many minutes you have used outbound so you know how close you are getting to your limit, support says that they have a new portal in beta and will be rolled out in the first quarter.
With all this said and I know it sounds like I am being harsh on QV but I was saving the best for last and that is that they have been very reliable with exceptional sound that surpasses any provider I have tried yet. So the bottom line is they are a no frills provider that is cheap (I chose unlimited incoming 500 minutes outbound for 12.95, this includes all 911 fees and taxes) and reliable with basic options. I will be glad when they upgrade the portal as this is the biggest drawback to the service and a better way to submit and track tickets would be nice.
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QuantumVoice
