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 Review by LeeOpines 
UPDATED: 94 days ago
member for 1.2 years, 39 visits, last login: 88 days ago
 Crestview,Okaloosa,FL
 $17 per month (12 month contract)
 about 1 days
 "Nuvio’s phone quality is excellent and technical & customer support is the best."
 "Nuvio needs to add incoming call blocking"
 "I would recommend Nuvio for all your VOIP needs"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
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** Updated 07/09/08 **
I will be staying with Nuvio for another year. Why temp fate? Their VOIP phone quality has been at the land-line level and their services has been impeccable. The few times I have called them or emailed them they have promptly answered all my questions.
I was thinking about trying out ViaTalk, but that option did not work. I instant messaged (IM) the Customer Service Manager at ViaTalk on May 5, 2008 with two simple questions. I am still waiting on a response back; maybe the IM got lost?
** Updated 05/15/08 **
Nuvio is still the VOIP service I use and yes I still give them all 5s. Their technical and customer support have been the best I have had, all my questions are answered in minutes.
The only shortcomings so far are:
1. Cannot block anonymous calls.
2. Cannot block any calls at all. Forget about blocking the nagging telemarketers or other unwanted calls.
3. Dashboard (Nuvio’s VOIP phone management WEB panel) is very, very slow.
For me Nuvio’s VOIP phone quality has been at the land-line level. When my friends or family call they have no idea that I am using a VOIP phone.
I am coming up on my Nuvio one year renewal and I am tempted to try ViaTalk (before renewal). Nuvio is really geared to business and having anonymous blocking would be nice. But there is a lot to be said about having a nice clear VOIP line (Nuvio) that always seems to work and no billing surprises.
Maybe I should not temp fate, new billing (ViaTalk), new setup issues and just enjoy my Nuvio phone quality.
Whatever my choice I will have to decide soon. Once Nuvio charges my credit card for the yearly fee, they will not refund any of the yearly fee if I change providers.
** Original review 07/27/07 **
I would recommend Nuvio for all your VOIP needs
Nuvio’s phone quality is excellent and technical & customer support is the best.
Nuvio did everything they said they would – I have nothing but praises for their service and call quality. They made my transfer from SunRocket a smooth transition – thank you Nuvio for how you supported me in this transition.
I was able to transfer my SunRocket LINKSYS SPA2102 to Nuvio following their directions. I was able to make calls on my Nuvio temporary number within an hour. My SunRocket phone number was ported in less than five days – the fastest port ever for me.
Followup comments:  
Nick S
@dotnet.com
| Nuvio business service unacceptable We're a small software company with 8 phones in various geographic locations. It's great because we can take a phone anywhere and plug it in, and it just works. However, we've had all kinds of trouble getting incoming calls to work properly. We have a call queue for our support department which is supposed to put people in there and dish them out in the order they are received. Some of the problems we've had with the queue include:
- No audio received- Caller can hear us, but we can't hear them.
- Callers in queue for up to 20 minutes without ANY of our phones ringing.
- Calls from queue hang up 15 seconds after we answer them, while we are talking to a customer.
- Callers get very poor audio quality even though we can hear them fine.
We've tried 4 different routers, including ones on their recommended list. We've set up a separate VLAN just for our phones and run them on a separate router than our computers. We're on a full T1 and average 1100 kb down and 1400 up pretty much all of the time. It's not our network. Their servers are in Dallas, and we're north of Milwaukee, so that may have something to do with it. For all I know, phones further south could work perfectly.
We can't see who's in the queue or how many callers there are either. It would be nice to have that information.
We also have no way to get a "night mode" automatically- whoever is turning on night mode has to log into their web site with full admin privileges to change the call treatment. Obviously we can't have people sitting in a call queue when our office is closed...
We're looking to switch to another provider. Nuvio has some nice features, but I guess their business-class service really isn't right for us. | |
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LeeOpines
Premium
join:2007-07-18
Crestview, FL
 ·Nuvio
| Re: Nuvio business service unacceptable Nick here are some suggestions that might help you determine your VOIP issues.
If your company has the money, try Network Instruments Observer (expert) product and configure it as you would a network probe. With this tool you will be able to reassemble the VOIP conversation back to the application layer to determent the connection issues. VOIP traffic is not encrypted so you will be able to study the application conversation. After Observer we utilize tools such as OPNET ACE to reassemble the conversation and determine the VOIP issue. Or we conduct a WAN analysis.
I would also recommend staying with G711 Codex (if your network will support an upstream of 90k per conversation). In my opinion, G711 gives a much better sound quality – so I prefer not to utilize compression with VOIP conversations.
I would be very careful to have a detailed understanding of your network – I utilize Observer to do this. For example, is your networking given your ICMP errors (unreachable ports…). Do you have lots of retransmissions, is your VOIP’s RFactor and MOS acceptable. A good network tool can tell you why you are having unacceptable VOIP quality.
Moving your VOIP adapters around can be very problematic as you will not have a through understanding of each network.
Location can make a difference and a good network tool that can reassemble the VOIP back to the application thread will give you a clear understanding of what the problem is. With a new provider you could have the same issues, unless you know for sure what is going on with you VOIP.
Sorry to hear of your problems, hopefully you can get them all work out. | |
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