Review by crawfrdb 
member for 7.8 years, 24 visits, last login: 2.7 years ago
updated 7.1 years ago
 Chandler,Maricopa,AZ
 $20 per month- (12 month contract)
 about 263 days "Cost (when porting), no peering, poor customer service, poor number porting" "Service requires more patience than any other service used (Vonage, Packet8)"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
|
1/6/04:
FINAL: People considering porting their number to this service need to be aware how much longer than their competition that Lingo is taking to do this- during this time, you are required to continue paying for your old service. In my case, this was for six months. While Lingo did make a one month adjustment for this, it did not fully address the cost of their incompetence. These are the kind of problems that will bring regulation to this industry. Just keep it up Lingo and you'll ruin it for the rest of us. With this in mind, Lingo is not the deal it seems to be at order time.
Beyond this porting nightmare, the only other thing I would like to see with this service is the ability to peer with other VoIP networks. I inquired about this with their customer and tech support but they had never heard of this (!?) 
12/15/04:
UPDATE: It has now been over five months since service was ordered. It has been now over five months since Lingo first claimed my number would be ported within 20 days. This number still has not been ported. It took Lingo 4-1/2 months to even notify the old carrier to begin the LNP process. The old number has finally gone inactive with the old carrier. Lingo has confirmed they now have posession of the number. That was nearly two weeks ago. The remaining work is entirely in-house for them yet they still have not attached this number onto my Lingo service.
To say this company is fly-by-night and poster children for incompetence would be a supreme understatement. If I could cancel this service w/o the cancellation fee, I would do it. Instantly. Of course, they will not do this. These practices constitute business fraud.
I enrolled with Lingo in July 2004. Their area code availability in my area at was poor at the time so I requested my existing packet8 number be ported over. Both packet8 and Lingo use the same area code-prefix pairs belonging to the same CLEC in my area so it seemed it would be a no-brainer for them. Lingo, as well as both Packet8 and the hosting CLEC, all confirmed my number was portable.
Frequent queries by phone to Lingo customer service group in July, August and early september all responded that the number port was in progress. Then, in late September they inform me that a form should have been submitted in July. They failed for two months to specify this. So why did they tell me for two months that the port was in progress?
Their next claim was the number would be ported within 20-25 days. When this didn't happen, the claim went to five weeks. Concerned with the delays this week (Nov 1, 2004), I contacted both Packet8 and the CLEC who handle the number port requests and was told THEY HAVEN'T EVEN RECEIVED THE REQUEST FROM LINGO YET!!!!! What do these Lingo people do while at work? Paint their nails?
Service outages have been frequent. Call quality for the remote end is poor (severe echo, dropped voice packets) though on my end it is fine. It is highly unlikely this is due to broadband provider performance since both Vonage and Packet8 interfaces I am using on the same service do not exhibit these problems.
Price and extended calling area are the ONLY thing going for this company.
Comments:
|
