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Review by webpc 
UPDATED: 72 days ago
member for 7.1 years, 448 visits, last login: 19 days ago
 Bridgewater,Somerset,NJ
 $24 per month
 "International Numbers and International Call Quality"
 "Customer support and 1st tier tech support terrible"
 "Great if everything works and there are no problems"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Update 2008
Well after using the service for 3+ years we moved the US business lines to Vonage (who we have been using since 2001). We picked up an Australian number through an Australian provider.
Our home number? Well we are now using Skype we have tested it for 6 months now and it has been rock steady. its also HEAPs cheaper
The reason we left Lingo? The last straw was when the lines stopped recognising DTMF tones and Lingo said they NEVER did, which isn't correct because the Lingo business lines had been hooked up to a PABX and except for the last couple of months you could navigate the system via DTMF. Lingo support were definite they never supported up. We also had ongoing issues with the Lingo ATA locking up when it was behind a NAT router and the time it took to troubleshoot just got out of hand.
The one redeeming feature for Lingo was the voice quality.
Original
To get going it took 2 ata's and 3 weeks of talking to tech support. Luckily 2nd tier know something and are helpful, 1st tier appear to know nothing and just follow scripts that definitely require reworking.
Customer support are great for providing disinformation. We took advantage of getting an Australian phone number, Initially as our primary number and was told by CS rep that all calls we made to other Australian numbers would be treated as local. Also was told by rep that the deal (3 months free) at the time applied to all plans. Have found out since that calls to Australia are charged at international rates, you cannot have an International number as your primary number, and the deal didn't apply to the basic plan!!
Have been trying to resolve the above for nearly a month have only received 1 email stating the position about the deal. Replied to the email asking about the wrong info provided by the CS rep and about not having the service for nearly a month, received no reply followed up still no reply. It appears silence is the name of the game!
when trying to get a copy of an invoice from the web site we just receive a message saying it's not available, when reporting outage to support we just get told its for our plan and calls (obviously!!). No details and no reply to emails asking when system will be back up and running. Also no opportunity to check the calls, especially as the charge is over $10 more than plan price and our Long Distance/ International calls over the past few years has averaged less than $3per month using Lingo's parent Primus.
The good side... the call quality is on par to Vonage (who we have used for last 2 years) for calls within the US but is much better Internationally (at least to Australia and UK). Call quality has also been steady since the connection problems were resolved.
End result get everything in writing and do not rely on what you are told by a CS rep and hope you do not need to interact with customer support. If you get technical issues get your case escalated to tier 2 support ASAP .
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LINGO
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