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Review by iwnt14me 
UPDATED: 103 days ago
member for 7.8 years, 1064 visits, last login: a few hours ago
 Chesapeake,Chesapeake City,VA
 $19 per month
 about 60 days
 "N O N E"
 "THE CUSTOMER SERVICE"
 "AVOID AT ALL COST CON ARTIST"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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THESE PEOPLE LIED FROM THE GET GO ALL THE WAY TO END. THEY FAIL TO LISTEN AND TALK DOWN TO YOU AS A CUSTOMER. TOOK 60 DAYS FROM INITIAL ORDER TO ACTIVATION. CUSTOMER SERVICE REPS DO NOT LISTEN SPEND YOUR MONEY ON SOME ONE ELSE'S SERVICE.
******************************UPDATE 02/02/2007***********************************
The service issues still continue with the various features with this service. The message waiting indicator does not function at all. I have reported it numerous times. The call simultaneous ring feature does not work nor does the number blocking feature. These people are clueless and Verizon does not care since they are selling rebranded VOIP service and the people who call you or you call into have no idea what they are doing and talk down to you.
******************************update 12/31/2006**************************************
The problems with the voice wing services continue. The features do not work as advertised. The message waiting indicator still does not work. The simultaneous ring does not work. the customer service is the worst. They think that unplugging and rebooting fixes everything. They also feel like the do not need to issue any credits for their poor service. I have been calling in and trading e mails with these people since Sept. 6th 2006 and am no better off today. Im about to use a loop hole to get out of my contract with them. I just need them to answer me about what will happen to my number i want to port it to another provider namely ATT call vantage. I have helped numerous people end there contract with voicewing, but they didnt care about keeping their number where as I do want to keep my number i will keep you advised.
*****************************update 12/11/2006***************************************
Well the PAM problems still persist. The voice wing has not worked since Late Saturday early Sunday. The voice mail feature does not work as well. This has been a night mare Verizon is aware that their are service issues doesnt care apparently. The various optional features have not worked since the weekend before Thanksgiving. Their response is to send me an automated email stating that I can activate them using my phone but as no to surprise to me it doesnt work either. Now the voice mail doesnt work and I have no dial tone and am unable to receive calls for the past 2 days. I will advise more once I hear the latest lie from them.
***********************************update 12/01/2006*********************************
To Start: I ordered service in the first of 4 times in July. I actually got service in September, on 09/07/06 they ported my number over and that was just the beginning of the poor service. The minute my number ported I could no longer check my voice mails via the web. I reported this problem once a week until about the second week of October. I received a call from a rude gentleman who said I needed to cancel my Verizon one account. I had no idea what he was talking about I asked him to hold since I had answered him on call waiting. When I came back he had hung up. I notified them through the contact us feature asking some one call me back no one did until around the second week in November. They only did that because I used the contact us feature to report 400 troubles tickets in an hour then they could not call me fast enough. This time they had no idea what a Verizon one account was this time they said my problem was caused by the fact that my old land line service number had their Iobi feature. This was removed within 4 hours and I was again able to check my voice mail via the web. The service actually worked fine until the week of Thanksgiving when they did some kind of update to their service and it has been crap since then. I can not change any features via their web based PAM. They emailed me all of the over rides to manually use via the phone but guess what these don’t work either which does not surprise me. I have asked for 2 weeks credit for all of the problems with the web voice mail feature. I have also asked for credit from the time they did this last update the Sunday before Thanksgiving of course they have yet to reply back to me. So tomorrow while I am on lunch ill use the contact us feature to open a butt load of trouble tickets since that is the only way the will call back. If you call into their tech support I pray for you they are rude talk down to you tell you things to do then are unable to answer why they do what they are doing. They are master of the place on hold and hang-up as well as the talk over you till you want to scream. I have now used the contact us feature to find out if there are any penalties if I port my number and Voip service to another provider. This company is almost as bad as calling directv. I would have scored them negative in all category's if the site would have allowed it.
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updates 05/16/2008
Never fixed the message waiting indicator about to port service in the next 30 days
Followup comments:  
Mike84
@dsl.net |  Voicewing service
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| gensai
join:2006-04-15
Seattle, WA | issue? And what was the issue? | |
| | iwnt14me
join:2000-10-13
Newport News, VA | Re: issue? I updated my review with my history of troubles | |
| | | gensai
join:2006-04-15
Seattle, WA
 ·Comcast
| Re: Find another service The website is being resolved. We know of the issues and our IT department is working on them. As for support at night and on sundays, well when you only get 1 call from 5pm-8pm PST a person and some may not get any, we don't get enough calls to stay open later. Saturdays we get 1 call/2 hours which doesn't give us enough calls for sunday. Sunday is an outbound time for TT or call backs. | |
| | | wilbur_goose
join:2006-12-12
Chester Springs, PA | Re: Find another service gensai,
Has anybody been fired over the nationwide outage the last 4 days? | |
| | | | gensai
join:2006-04-15
Seattle, WA | Re: Find another service No. It was an issue when updating the server. Was never told exactly what happened. | |
| | | | | gensai
join:2006-04-15
Seattle, WA | Re: Find another service Adding to post. That's what we were all told by the IT department. | |
| | | | | | wilbur_goose
join:2006-12-12
Chester Springs, PA | Re: Find another service Well - somebody's head should have rolled...
No 911, no service at all.
All this at a time that my mom was in ICU and then a hospice. Folks - you're dealing with real life here - this isn't just some IT bug. | |
| TechLarry
join:2002-02-02
Fairfax, VA
| Tried it. Had to return it... I tried VoiceWing for a week. I had to return it.
The delays and echo's were horrific. It was like talking to someone over a Satellite connection.
I then used Lingo for a year. Once the contract was up, I dropped them (due to constant issues with dropped connections) and moved to AT&T CallVantage.
I've been there for about 8 months. Although it feels like I'm a customer of the US Government with these people, the service is extremely reliable and the voice quality is excellent.
-Larry | |
| | gensai
join:2006-04-15
Seattle, WA | Re: Tried it. Had to return it... delays and echoes are the easiest things to fix. | |
| | | TechLarry
join:2002-02-02
Fairfax, VA | Re: Tried it. Had to return it... Well, Verizon didn't really seem to be able to.
And it sure wasn't my internet connection.
I've had absolutely zero issues with AT&T Callvantage.
-Larry | |
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