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Member review of Verizon VoiceWing


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Reviews:
read 48 reviews (13 positive) (23 negative)
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$35 per month avg ($35 to $35)

Review by rick25s See Profile
UPDATED: 134 days ago
member for 6.8 years, 286 visits, last login: 37 days ago


Newport,Sullivan,NH
$24 per month
"Easy Setup, Fast Voip box shipping"
"The entire system is fundamentally flawed"
"Big thumbs down"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

    I put in my order 3 weeks ago, the modem arrived 2 days later. It set up with no problems with the temporary number (before porting). After 1 week I called about my phone number porting status; the tech explained the the porting was never started. I "re"started the porting process, then attempted to make a phone call. A verizon recording came on and said "We have suspended your service because we could not verify your 911 address, click 1 to verify." I clicked 1 and the message said "verified, wait 3 minutes before attempting to call again". I waited about 2 hours. Same thing! I called tech support, who claimed to reset the status manually. I tried again a hour later. Still no-go! I tried logging into the control panel that, again, states suspended. I acknowledge my 911 address and get the following message: "If you are having problems or have questions about VoiceWing Broadband Phone Service, please contact: 1-800-270-5369. Hours of operation: Mon. - Fri. 8 a.m. - 11 p.m. ET, Sat. 10 a.m. - 7 p.m. ET" UGH! I call again (now 3 weeks past) and they tell me to wait 24 hours. And to top it off, they will not waive the charge for all this time I have been out of service. I am very frustrated!

    If you chose Voicewing, you will probably have these same problems (I have been asking around, and I am not the only one). Just be aware, and please try not to get upset with the offshore-outsourced service techs. They are just trying to make a living, while getting no real support from Verizon.

    Followup comments:
    view ALL 2 comments

    rick25s

    join:2003-01-18
    Newport, NH

    Comcast Voice

    I moved to Comcast Voice. The service is abolutely excellent!
    permalink · 2009-07-15 14:36:24 · Reply to this
    PX Eliezer
    Premium
    join:2008-08-09
    New Jersey
    1 edit

    Re: Verizon VoiceWing is defunct!

    For folks who may not know, you really should mention that Verizon VoiceWing terminated operations on March 31, 2009.
    permalink · 2009-07-16 10:28:36 · Reply to this
    Forums » comments on review of Verizon VoiceWing

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