 Review by scots 
UPDATED: 1.2 years ago
member for 9.9 years, 1934 visits, last login: a few hours ago
 Raleigh,Wake,NC
 $20 per month
 about 7 days
 "Nice features, excellent sound quality, works with Dish network receiver without special setup"
 "Call filtering costs extra"
 "Seems great so far"
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(ratings match consensus)
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My original VoIP provider was Vonage. I switched to ViaTalk due to the many cool features plus great deal. ViaTalk worked great for me, but my other half complained about people not being able to hear him talking when he was on conference calls for work. I saw many reviews stating the excellent sound quality of CallVantage, so decided to try it out. So far it's working great. The other half hasn't had any conference calls since I setup CallVantage, so we'll have to see about that.
The order process was very quick and easy via the CallVantage web site. I have AT&T for my mobile phone, so was eligible for the $5/month discount on CallVantage service. I opted for a new number rather than porting, as I'm still keeping the ViaTalk line for now. I received a confirmation e-mail as soon as the order process was finished, and the next day received a shipping notification that my adapter had been shipped. It was shipped FedEx 3-day. I actually received the adapter a day late because AT&T used my P.O. Box as the shipping address. I gave them that address as my billing address and gave my office as the shipping address, but apparently their system screwed that up. A quick call to FedEx fixed the problem.
The adapter they shipped me was the new D-Link DVG-5102S. That was fine with me as all my other networking equipment is D-Link, and I've never had any problems with D-Link products. From opening the box to dialtone was maybe about 5 minutes. Since I'm fairly experienced with VoIP and networking I didn't read the instructions, and had no problems hooking everything up. I did quickly glance at the instructions after getting things hooked up, and they appeared to be fairly good instructions.
The only problem I've had so far was caller ID was 3 hours behind. I connected my laptop to the adapter, signed into the interface, and changed the time zone to Eastern (it was set on Pacific). Since doing that the time has been correct on caller ID. I haven't had to call support yet, so can't really comment on what their support is like.
Update 08/06/2008: It's been a little over a year now, and it's still working great. It's a very solid product, and I've had no problems or outages. I've had to call them a couple times now. One time was to update credit card info, and the other was for a problem I was having. Both times I got someone in the USA who spoke plain English, and I was connected to them almost instantly. This was a very welcome surprise, since most companies have shipped their support off to Bangladesh or where ever these days. The problem I was having turned out to be a problem with my phone cord and not with the service. Both times that I called, the reps were extremely friendly and helpful and actually seemed like they were glad to have me as a customer. The conference call issue that was happening with ViaTalk has never happened with CallVantage (and didn't happen with Vonage), so I'm guessing that was some issue with ViaTalk. I'm glad I made the switch to CallVantage, and plan on staying with them.
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