 Review by craigsch 
UPDATED: 50 days ago
member for 8.6 years, 1289 visits, last login: a few hours ago
 Hermosa Beach,Los Angeles,CA
 $19 per month
 "Good quality when everything works"
 "Tech support makes things up"
 "Avoid, Avoid, Avoid"
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Call Quality:
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(ratings below consensus)
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I followed customer service’s advice and ordered CallVantage service with a new phone number so I could try it without risking my existing phone number from my landline. The TA came quickly and installed in minutes via my Verizon FIOS router. The call quality was great, and the extra features handy. I was so impressed that I requested that my existing landline number be transferred over.
At that moment I was plunged into telephony Hell. The information I received during the transfer request didn’t sound right, so I called back and eventually called almost every day for 7 days (along with daily email exchanges). Every time I contacted them I got a different story.
I finally discovered they initiated the phone number transfer, but had no intention of making it work! The TA they just sent me was not compatible with the new exchange (or so they say) and their solution was to shine me on until my phone was disconnected. I asked them about this point blank – and his answer was: “yes, but after it is disconnected, you can request your old phone company to re-connect”. Their customer service was incompetent at best, and unethical at worst. I only discovered what they were doing when I tried to cancel the service and telephone number transfer. They told me it was impossible to stop the transfer and I just needed to wait for my phone to be disconnected (later a supervisor said she would simply not complete the last step of the transfer).
After groveling with my existing provider I was able to keep my phone number and existing service. I will NEVER attempt to use AT&T CallVantage again.
4/16/08 Update - The service may have been cancelled, but the bills keep coming. No single mechanism to stop the bills.
7/1/08 Update - After complaints to the credit card company, the FCC and the PUC and even after receiving an apology from AT&T Executive Appeals - they are still charging my credit card.
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