 Review by state 
UPDATED: 2 years ago
member for 6.5 years, 3499 visits, last login: a few hours ago
 New York,New York,NY
 $29 per month
 "The below points completely offset any positives, so I won't list any."
 "Non-responsive support - this host is almost 11 months delinquent on a refund."
 "Lack of post-sales support has left me with a bad taste. Keep shopping. Stay away."
| Pre Sales information:
Setup experience:
Connection Reliability:
Tech Support:
Services:
Value for money:
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I have used this host for a couple of years now and I have to vouch for their great service. I initially signed up for their Ultra Plan, but as my site grew I upgraded to their Reseller Basic+ plan (for the increased disk space and bandwidth), paid about $300 for a year.
Great host, excellent customer support.
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Updated 2006-06-18:
In November 2005 after an almost 5 day outage caused by problems with the Sagonet datacenter where my sites were hosted, I cancelled my service with personalsites. An outage of this length was unacceptable and no alternatives were immediately offered.
Since then over a dozen emails have been sent to their billing department, all have gone unanswered. This organization owes me a refund for over $150. I finally managed to get in contact with Adam Stewart (the owner) and was assured that a check would be sent immediately.
Now, almost a month later (and 8 months after cancellation of services) I have not been mailed a check or contacted with any updates. The lack of post-sales support and the length of time that this has been going on is enough to make me reccommend that you stay far away from this host.
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Updated 2006-08-15
Well, things haven't changed any with the exception of the rating I now give this host. My advise for those even considering this outfit is to stay far away.
On June 23, 2006 I finally got this response from Adam:
[bquote] It looks like it was mailed out on May 18th, 2006. If you haven't received it by now, then you most likely will not. We can send another one 60 days from May 18th (which is when that check expires).[/bquote]
So I wait...and wait..and wait. Once the 60 days had passed I sent several more unanswered email messages asking him to resend the check. No response. I sent IM's via the listed support channels, no response. I now find myself banned from posting in the support forums on his site, this changed today only hours after making a new post.
See »My experience with personalsites.org -- STAY AWAY for more information..
Followup comments:  aaron12345
join:2002-12-17
Falls Church, VA | refund if you paid by credit card file a chargeback, that'll get their attention... | |
|  | Phucker
Premium
join:2001-09-12
Savannah, GA
clubs:
| Re: refund Billing Dept??
It just looks like a reseller. Try surpasshosting.com or something like that. It looked like this guy adam was billing, technical support, and everything else the site provides.
--
TBG/Drop File | |
| | |
state
relax, it's only pandemonium
Premium,Mod
join:2002-02-08
Hampton, VA
clubs:  | Re: refund Indeed he appears to be. I did switch providers to Surpass back in February of this year and have never been happier.
--
"To steal ideas from one person is plagiarism; to steal from many is research. -- Steven Wright | |
| | | 
LooGoo
@wanadoo.nl
|  must agree
Avoid. | |
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RRevenge
@co.uk
| Re: must agree I had the same problem in fact my support requests and then cancellation requests were being deleted from their contact us system, in the end i changed my CC details to a non existant Visa number (often used for testing purposes) just so they couldn't bill me again. I went over to hostgator and I've been happy ever since | |
|
Jedah
@cisco.com
| How did you actually leave personalsites.org State,
I'm in the same boat, I have a new provider that I want my old domain to redirect to. Regrettably whois shows that the address is:
Registrar Status: clientDeleteProhibited
Registrar Status: clientRenewProhibited
Registrar Status: clientTransferProhibited
Registrar Status: clientUpdateProhibited
I need to get Adam to release these locks so that I can move, but repeated support requests, emails, voice-mails, and smoke signals have gotten me no contact.
Any advice? | |
| | | |
Jedah
@cisco.com | Yep. I agree, your summation covered it. The site was excellent and cheap for the first 2 years or so but substantially slacked when they, who am I kidding, he, tried to go to outsourced support. After that...pain. | |
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