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Member review of 3 Web


more information on the company
Unofficial 3 Web discussion forum
Canadian Forums

Reviews:
read 40 reviews (13 positive) (22 negative)
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Six Month Rating Unavailable
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$34 per month avg ($34 to $34)

Review by Scoop See Profile
UPDATED: 1.8 years ago
member for 2 years, 942 visits, last login: a few hours ago


Kanata, ON
$24 per month
about 7 days
"Price, Speed"
"Poor customer service"
"Good value for the money"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

    My Other Reviews·TekSavvy Solutions..
    ·Velcom
    October 22, 2006. I would not recommend anyone sign up for 3Web. Speeds have been very slow at night since mid September and 3web will not acknowledge that fact. It is also increasingly impossible to get through on their 1-800 number. E-mails go unanswered and when they are answered they say that they cannot guarantee speeds. I am seriously considering taking my business elsewhere. 3Web sucks!

    This is the initial review from Aug. 2006:

    I've had 3web high speed gold cable internet since March 2006. The Rogers installer phoned me about an hour earlier than the appointment. He called first to confirm it was okay to come over early. The installer ran a line through the false ceiling in my basement and set up the cable modem which 3web had couriered to me. When the modem failed to pick up a signal he got his modem from his truck and determined there was a problem with the main line coming into the house (I have a Bell satellite and do not use cable for TV). He ran a new line from the box at the corner of my backyard to the house and then I had functioning internet. The new line ran across my snow covered backyard until Rogers sent someone to bury the line.

    Everything was fine speedwise until the end of May at which time 3web users experienced very slow speeds (slower than dialup at times) for 3 weeks. When I contacted 3web quality assurance they did not hesitate to credit my account for that period.

    I would recommend 3web as a cable internet alternative to Rogers. Although customer service is lacking at times they are willing to compensate you by crediting your account for periods when service is not up to par.

    Followup comments:
    view 1 comment
    elwoodblues

    join:2006-08-30
    Toronto, ON

    A disaster movie in the making

    I signed up with these guys in May 06, price was right and I got a bump from 5mb to 6mb.

    Roughly at the end of three months (Septish) things starting going downhill. BADLY. The poor souls who did troll the Canadian Broadband forum ended up defecting to other companies, but they fixed the problem, but only to a max of 5mb (ok I can live with that).

    For the last month during peak hours and weekends traffic slows to a crawl (double digit speed) and is not useable.

    I'm experimenting with DSL (though the speed leaves something to be desired)and will be telling them to take a hike.

    I'll be calling my CC company to make sure that 3web doesn't get paid for any service.
    permalink · 2007-04-15 16:11:22 · Print · Reply to this
    Forums » comments on review of 3 Web

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