Review by jyeung 
UPDATED: 278 days ago
member for 5.6 years, 408 visits, last login: 11 days ago
 Toronto,ON
 $29 per month
 "Excellent pricing, decent speeds"
 "Non-existant customer service"
 "Use 3Web/CIA if you want to take risks. Otherwise, if you're looking for support, stay away."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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UPDATE: I cancelled CIA in 2007 and have resigned up with them February 2009 to test the waters (again). My impressions and review so far is posted here:
»Review of Cybersurf Corporation by jyeung
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I signed up with 3Web/CIA in September. Initial installation was not well coordinated - I did not receive an email with order and modem shipment details until approximately 3 weeks after order date.
After I received the modem, everything was smooth as my area was using Rogers. Customer support, however, was a nightmare. Their phone system was a mess (it's better now) and the wait times to talk with a tech were LONG (5-6 hours sometimes).
More recently, on 22 November 2006, Cybersurf/CIA switched from the Rogers network back into their own network. The process was again not well completed, causing my internet to be disconnected for 2.5 days, although I must say this was more likely the fault of Rogers than of CIA directly. Trying to reach support during these times were impossible - I spent 5 hours and 33 minutes on the phone waiting to talk to a technician. However, the technician was very quick and took down my details to submit to Rogers for a repair.
My internet was restored the morning of 24 November, and speeds have been OK so far - but slower than when I was on the Rogers network. I'm getting 5Mbps instead the advertised 6Mbps...but I can live with that. Now if they can get their support to be better, all would be good. Until then, those who need even the slightest hand holding, stay away.
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