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Member review of Verizon Online DSL


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Reviews:
read 4245 reviews (2147 positive) (1140 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$35 per month avg ($17 to $95)

Speed test results 3 year trend
Review by eortiz
Posted: 9.7 years ago
(review was emailed from domain onyxes.com)


Clifton,Passaic,NJ
$49 per month
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)


    3/8 I ordered the service via BellAtlantic website and that's where my problems
    began.
    The message on the website stated my connection would be active on 3/16. On 3/14
    I called their Customer Services department and informed them that I hadn't
    received
    the equipment [Modem/Splitters] and that my installation was due on the 16th.
    The
    friendly customer service person informed there were problems with the website
    taking
    orders and some orders were losts. She apologized and reissued an activation
    date
    for 3/20 and she also said the equipment was going to arrive the next day.
    Following
    day I received my equipment like promised. I was very happy with the service so
    far.
    Other than the website problem, everything was right on target.
    Come 3/20 and I setup my modem right after 6:00pm like the Welcome Letter
    stated.
    Westel Modem's ready light keeps blinking. Looking at the Manual it says there
    is
    a sync problem. I was aware of synching problem with BA and its customers by
    reading
    many posts from DSLREPORTS. I called Technical Support and I was connected to
    Level 1. This is where I lost confidence in BA. Level 1 are the worst customer
    service
    oriented people I've seen. They do not understand the fact that you've already
    done
    the necessary troubleshooting. They don't log their calls. If you call again to
    BA you
    have to proceed thru the same troubleshooting steps every time. This is
    ridiculous.
    Level 1 should understand if the modem is not syncing that is not a hardware
    problem
    if the modem is external. This is my 5th day with no service whatsoever. On my
    3rd
    day without service, I took a different approach. I called Customer Service
    [They've
    been nice and helpful since day one] and spoke with a nice yound lady by the
    name
    of Maria Lopez. Maria told me she would take care of the problem and contact me
    the
    following day at 10:00am. Following day at 10:00am the phone rang. It was in
    fact, Maria
    Lopez with a Level 2 guy by the name of Mike. I explained Mike the situation and
    he said
    he was going to try his best on isolating the problem. He was honest and did not
    offer me
    any exact timetable as to when the problem was going to get resolve since
    Broadband
    was very busy fixing other problems [Wonder why]. I've received at least 2 calls
    a day from
    Mike with followups. Those followups are appreciated but I rather get my service
    working.

    In conclusion, don't waste your time with Level 1. Level 1 does not fix
    problems. I hope
    BA restructure this whole business once they are settle. I believe they
    advertised the service
    too much and too many people jumped on it at once.

    Followup comments:
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