dslreports logo


Primus Talkbroadband page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

bullet 39 reviews (24 good) (11 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by IamGimli See Profile

  • Location: Canada
  • Cost: $20 per month
Good "Nothing"
Bad "No QoS, Service down for days (weeks) at a time, no support, crooks"
Overall "Use only if you can live without the service being available and you got a money tree."
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

Primus, although trying to fix the shortcomings of their mediocre hardware through firmware updates, also end up screwing up said hardware to a point where it's not usable anymore. After they do that, leaving you with only email to contact their support department, they will ignore any attempt you make to actually get support to fix their screw-up.

Unless you don't mind paying for a service you don't receive and you like being ignored stay as far away from Primus as you can.

In this case, you don't even get what you pay for. On top of that when you cancel they charge you an extra month of service, "cancellation fees" that add up to more than a month's worth of service and "hardware handling fees". All around crooks overall, couldn't be more happy not to be in business with them and will never be caught again.

member for 11 years, 2436 visits, last login: a few hours ago
updated 4 years ago