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Member review of Primus Talkbroadband


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Unofficial Primus Talkbroadband discussion forum
Canadian Forums
VOIP Forum

Reviews:
read 33 reviews (26 positive) (5 negative)
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$250 per month avg ($250 to $250)

Review by ohmer See Profile
UPDATED: 143 days ago
member for 5 years, 688 visits, last login: a few hours ago


Quebec,QC
$15 per month (month by month)
about 15 days
"Great price, many functions"
"Level 1 Tech support/CS is horrible, cannot call 1-900 lines"
"It's cheap and it's just work. It's only what I want !"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    ·Mega Qubec
    On a technical side, Primus TBB is an excellent service. It just works and many functions included for free (no fees for things like caller id display, call forwards, voicemail like at bell).

    But... hope you will not need to call 611. First, you will wait for at least 45 minutes before to be online with a technician. Second, you will receive averages answers. If you have a non-standard problem, many months can pass before Primus fix it (example : my 911 service is reduced to basic since September because I moved... they say my number/address cannot support E911, but Bell and my city say this is not true...)

    EDIT March 2008: Tech support is better when you call directly a level 2 technician

    Followup comments:
    view ALL 3 comments

    pterribilis

    @edu.au

    Worst Service EVER


    I ordered this service last month and after spending hours on hold (call their phone number THEY DON'T HAVE AN OPTION for VOIP for customer service or technical support), having to hassle with tech support, etc....telling me that my equipment is bad or whatever (I KNOW MY EQUIPMENT WORKS, I have my BS in Information Technology and I have been working for companies such as Dell, Gateway, AOL, etc). Finally I got a level 2 tech on the phone by waiting for the phone to ring WHICH NEVER DID so I called back on a day I should have been working. I was told that my account should have been setup properly but wasn't and they didn't have an idea when it would be. I was then told that I wouldn't be issued a refund. I had to fight for that and it has been three weeks since the day they told me I would recieve my refund in the mail but I STILL DON'T HAVE IT. DON'T TRUST THIS COMPANY!!!
    permalink · 2006-10-24 19:42:59 · Print · Reply to this
    Tig3

    join:2006-06-29
    Greely, ON
    ·Primus Telecommuni..
    ·Primus Talkbroadband
    ·Xplornet
    ·TekSavvy Solutions..
    ·Xplornet

    Contacting level 2 technician

    "EDIT March 2008: Tech support is better when you call directly a level 2 technician"
    Level one will suck the life out of you before they help you solve a problem. I have learned to live with or work around problems.
    How does one contact level 2 directly?
    permalink · 2008-03-31 15:39:50 · Reply to this
    ohmer

    join:2003-08-06
    Quebec, QC
    ·TekSavvy Solutions..
    ·Primus Talkbroadband
    ·Mega Qubec

    edit:
    March 31st, @08:05PM

    Re: Contacting level 2 technician

    A level 2 tech left a message on my voicemail after I called several time to tech support for a dtmf issue. After some tests that all failed I called him again and he replaced for free my linksys ata by a dlink one (even if I purshased the ata). Since that, I didn't had any problem with my primus line.
    permalink · 2008-03-31 20:04:17 · Reply to this
    Forums » comments on review of Primus Talkbroadband

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