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Member review of Primus Talkbroadband


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Ad-hoc Primus Talkbroadband Forum
Canadian Forums
VOIP Forum

Reviews:
read 36 reviews (26 positive) (7 negative)
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Review by ohmer See Profile
UPDATED: 1.6 years ago
member for 6.3 years, 1171 visits, last login: 1 days ago


Quebec,QC
$15 per month (month by month)
about 15 days
"Great price, many functions"
"Level 1 Tech support/CS is horrible, cannot call 1-900 lines"
"It's cheap and it's just work. It's only what I want !"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    ·Mega Qubec
    On a technical side, Primus TBB is an excellent service. It just works and many functions included for free (no fees for things like caller id display, call forwards, voicemail like at bell).

    But... hope you will not need to call 611. First, you will wait for at least 45 minutes before to be online with a technician. Second, you will receive averages answers. If you have a non-standard problem, many months can pass before Primus fix it (example : my 911 service is reduced to basic since September because I moved... they say my number/address cannot support E911, but Bell and my city say this is not true...)

    EDIT March 2008: Tech support is better when you call directly a level 2 technician

    Followup comments:
    Tig3

    join:2006-06-29
    Greely, ON
    ·Xplornet
    ·Primus Telecommuni..
    ·Primus Talkbroadband
    ·TekSavvy Solutions..
    ·Xplornet

    Contacting level 2 technician

    "EDIT March 2008: Tech support is better when you call directly a level 2 technician"
    Level one will suck the life out of you before they help you solve a problem. I have learned to live with or work around problems.
    How does one contact level 2 directly?
    ohmer

    join:2003-08-06
    Quebec, QC
    ·TekSavvy Solutions..
    ·Primus Talkbroadband
    ·Mega Qubec


    1 edit

    Re: Contacting level 2 technician

    A level 2 tech left a message on my voicemail after I called several time to tech support for a dtmf issue. After some tests that all failed I called him again and he replaced for free my linksys ata by a dlink one (even if I purshased the ata). Since that, I didn't had any problem with my primus line.
    Forums » comments on review of Primus Talkbroadband


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