Review by koreyb
Good "LOADS of features, fairly good support and priced perfectly!"
- Location: Etobicoke,ON
- Cost: $29 per month (month by month)
Bad "Level 1 Customer Service is sometimes not the best, Bell Thottle effects all VoIP.. even Primus"
Overall "WATCH OUT FOR TERMINATION FEES WHEN PORTING YOUR NUMBER AWAY!"
Ease of Installation:
Value for money:
I have had Primus Talkbroadband now for a few years and I can't tell me enough how happy I am with the service. It's been rock solid, with only a few bumps in the road. You can expect this with NEW technology.
My only major beef is SOME of the call centers are overseas... but not all are.. Communication within the company on brand new features/policy doesn't always get echoed to all reps on the phone right away, but overall nothing has been a big deal to work out.
IF you have DSL in Bell Canada's area, you may find their throttle effects talkbroadband and any voip service, especially if you have a high bandwidth codec set. I was able to fix this during throttle hours by setting the line to a low bandwidth setting, giving the same sound quality as a normal line vs better than normal at the high setting. This is not any fault of Primus or any other voip provider.
I personally have been very happy with the service they have... GREAT value for the money, especially when you get all calling features, unlimited 24/7 North American long distance, and an option to save 4 bucks a month by buying your ATA box (which I have).
UPDATE July 27 2010:
After quite a few years, I have decided in late June to move to VOIP.MS to run my own PBX and save more money. Primus has always been fair to me for the most part, but nothing prepared me for the surprise I was going to have after getting my final bill. After having my number ported away, apparently the policies have changed to echo Bell's policy of charging a TERMINATION CHARGE that totals 1 full month of service. I was livid! This policy has been instated without advising customers that have agreed to a terms and conditions that did not have this and apparently did not advise any customers of this change. They also tried to say you need to give them 30 days notice even when porting your number away. Unfortunately, if you where to do this your number would be lost and not be able to be ported. After some heated moments and a supervisor being involved, the charge has been reversed, but I would advise anyone thinking of using Primus, to keep this in mind if they want to port their number away later. This is a very poor business practice for porting customers, and very unfair. I was thinking of perhaps coming back to Primus, but as long as this charge is on the books, I will not be returning now.
It's too bad, because it seems Primus is starting to take some play books from Bell on how to treat customers and I can tell you if you hope to get these customers back, this is not a good approach. 30 days to cancel or termination charge should only apply IF the customer is canceling the service outright and not porting numbers away, as I know for a fact had I given 30 days, the number would have been lost and/or impossible to coordinate to get the number ported on just the right day to avoid any fees.
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updated 3.3 years ago