 Review by Nymostwanted 
UPDATED: 1 year ago
member for 5.4 years, 1493 visits, last login: a few hours ago
 New York,New York,NY
 $39 per month
 about 19 days
 "Cheaper Than Verizon"
 "None So Far"
 "If You Can Get It, Get It"
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Ease of Installation:
Call Quality:
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Tech Support:
Value for money:
(ratings match consensus)
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I ordered the Time Warner Triple Play on the 13th. By the 16th, I had Internet and Cable TV. Since I opted to get my number ported, I was given an install date of the 25th for Digital Phone.
On the 20th, I received a call from Time Warner telling me that the order for the porting was rejected. I acknowledge that that was my fault due to the Verizon account being under my mom's name and the Time Warner under my dad's name. Fixed that and got an install date for the 31st.
Today, they came to my house. Installed the Digital Phone without a hitch. Due to the very last minute, I had Verizon. Then, the tech called and ported the number. NO DOWNTIME!! Made a test call to some friends in California ( long distance from NY) and it was working beautifully!
So far, very pleased with service!
Update: 5/20/06
Two months later and still happy with my decision to drop all connections with Verizon. Not only do I get all my services under one bill, but the customer support is great! If I call 611, someone picks up immediately! Recently, there was an emergency, my mom dialed 911 and someone responded immediately!! Great!! The service has been rock solid and the only thing I can say is that there is a 2-3 second delay from the time I hang up to the call being actually hanged up. But I can live with it! Love the free long distance as I can now call my cousin to Puerto Rico without having to use my cellphone and wasting my minutes. My dad also used his cellphone to make long distance calls, not anymore! Hopefully, they will add the on-screen caller ID and also offer a low-cost second line. I also took on whole house VoIp. After canceling my other line with Verizon, I disconnected all wiring. It was a breezy since the installer had left a special phone jack installed. Just some rewiring and bam! Thanks Time Warner!
Update: 09/30/06
Service still as good as what I signed up for. Lost some points on the rating because I was trying to get International Calling unblocked, and it was a hassle. They assured me that it was unblocked, when it was blocked. Whatever, less money for them. Also, the website only allows you to see long distance calls, not all calls like other. Lost some points on value for money because others offer more feature and website rich services. Still sticking with them because of call quality and the fact that the VoIp never touches my internet bandwidth, which is a great plus, difference between a clear and choppy call. Thanks TWC, now get me On Screen caller ID and 3-way calling, and fix your website!
Update: 11/04/08
Everything is still working as it should. It appears as if Time Warner has heard my pleas, as they have implemented On-Screen Caller-ID and 3-Way Calling. Downtime has been VERY minimal, if any.
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