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Time Warner VOIP page on DSLReports
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bullet 72 reviews (41 good) (16 bad)
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Review by (hidden by request)

  • Location: New York,New York,NY
  • Cost: $19 per month (12 month contract)
Good "speed of cable internet"
Bad "charge month in advance. slow, ineffective customer service."
Overall "don't buy a headache"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

I've been forced to have Time Warner Cable for the last 3 years. I can say one good thing--the high speed cable option is fast. Other than that, this company is a disgrace to the words customer service. Support calls routinely last 30 minutes on hold. Technicians arrive late or not at all and it takes multiple visits to resolve an issue. Mysterious charges appear on bills. And get this--they charge you for the month in advance. That makes making the simplest changes to your service (or removing bogus charges) a nightmare. They always tell you you have to call back in the next billing period or when the issue's resolved. Then you wait on hold for 30 minutes again. Pay per View orders only go through about 50% of the time. You usually have to call in. Boxes break regularly. DVR systems miss shows you try to record. And the installation guys will staple wires all over your walls so as to give you the most ghetto installation you've ever seen. They've started talking a lot about customer services but it's all lies and excuses. Poorly run company with crappy service. Just look at the number of good reviews vs. bad.

(review was emailed from domain cree.net)
lodged 2.7 years ago