Review by cbrain 
UPDATED: 274 days ago
member for 8.2 years, 3286 visits, last login: a few hours ago
 Silver Spring,Montgomery,MD
 $20 per month (month by month)
 about 24 days
 "Great voice quality, no lag, connects quickly, fax & TiVO work"
 "Consistency problems - when things don't work, support can't fix it"
 "great price/feature ratio, very promising, immature company"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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***** update 8-15-2007 *****
Because I stopped using SunRocket for inbound in June, I never felt the same pressure others did. I previously experienced Packet8 and had no interest. Teleblend didn’t feel right to me. I made several attempts to get specific answers but my only successful contact was less than inspiring. I unplugged their service and let my number go. If I needed to switch, I'd wait to see which provider held its price and sold quality ... probably VoicePulse.
»Is Teleblend run by Comedy Central?
»Changing phone number is not so bad.
***** update 7-25-2007 *****
I started using Asterisk when my Sunrocket gizmo went bad, around 6-2006. When Sunrocket started changing credentials, I explained my preference and offered to agree to other restrictions in exchange for their acknowledgment of my use of Asterisk. Sunrocket declined and I placed an order to port my number. I then figured out how to use Asterisk with the new system and had no problem with the transition. In early June, I couldn't turn sim ring off. At the same time I was having reception problems with my cell so cell voicemail would answer on the first ring before I could pick up the line. Sunrocket couldn't fix this in a week and I got notice from the new provider they refused the number port. I notified everyone in my address book to use another number and told SR to cancel my service. Later that day a level 3 tech called, got things fixed, gave me a direct number and asked how my transition went. I didn't ask for permission but did understand they were not doing anything to stop Asterisk users. I have been watching the latest segment of the ongoing Sunrocket saga without much personal loss. I can't imagine a worse way for a company or executive to handle a bad situation. On the other hand, Sunrocket seemed to attract difficult customers ... like me. I haven't decided whether to let my number go, use Teleblend or try another port. I know I'll never rely on a single provider.
»Your call is very important to us ...
***** update 3-14-2007 *****
Sunrocket provides great quality service most of the time. When they have problems, communication is non existent and they fix things on their own timetable. Support is by script kiddies, many have no basic knowledge of the underlying technology. Some upper level techs are excellent and follow up, but, it can take weeks to get to them. Sunrocket could be a great service but it’s not there yet.
***** update 11-21-2005 *****
My SunRocket service has worked well since 10-30-2005. When it works it is a great service. Why can’t SR keep it working consistently? Before ordering I noted the BBR reviews showed users either loved or hated SunRocket. At the time most loved it. SunRocket still has real fans which don’t seem to believe the people with problems. As good as SunRocket service can be, the company is not able to properly support their customers with problems.
***** update 11-1-2005 *****
SunRocket had a long outage around 9-1-05 which left my service with an echo and frequent short outages. I noticed they updated the gizmo firmware around the same time. I sent email, tried chat when available and called support more than once a week for 60 days. SunRocket’s tier 1 support could not fix the problem and promised to have upper level support call. In 60 days I did not receive a single call or email from support. At 50 days I called and told tier 1 I needed to speak directly with an upper level engineer or the cancellation department. She was unable to contact tier 2 so promised to overnight a new gizmo. When it didn’t arrive 2 days later I again called and was told it went out that day. Two days later I called and was again told it went out that day but they could not give me a tracking number or connect me with tier 2. No gizmo for the next 4 days. I sent an email describing my situation to a marketing person that had answered an earlier plea for help. He answered that an upper level engineer would call me by the end of the day Friday. No call. Saturday Morning I received notice the new gizmo had shipped with a tracking number. When I got home that evening my service was dead. »[SunRocket] Anyone down 10:30PM Saturday?
I called support who decided the new gizmo’s info was probably put into their system killing my current service. She was unable to restore service and said she would check with her superior and call me back within 30 minutes. NO CALL!
Service was still down Sunday. I decided to play and stay on the line until my service was restored. The first 2 techs eventually put me on hold and left me until I was disconnected. I left both my cell and Verizon numbers but neither called me back. The third tech was also unable to restore my service and finally said she must leave the call and have tier 2 call me. I asked her to read SunRocket’s log and verify that this had gone on for 60 days and to check my log to see if there was a single return call from a SunRocket number. She put me on extended hold then connected me with an intelligent, friendly, knowledgeable tech. Within minutes he had my service working at great quality without echo for the first time in 2 months. He called me later that day to confirm everything was working. Quality is again excellent.
The time I spend babysitting this service is simply not justifiable. People no longer call me on this line because of the inconsistencies. When it works the quality is great but now is not the time for anyone new to try SunRocket. I hope they get things together soon but I’m looking at alternatives.
***** update 8-16-2005 *****
My service again became completely inconsistent. Ring count was never consistent. This went on for 2 weeks and support was no help. I called and offered a friendly ultimatum. An upper level engineer called on a Friday and spent about an hour calling and observing my line. He acknowledged the problem, had no solution but said he would work on it. On Monday he reset the account and again did a series of tests that produced inconsistent results. He then suggested he use a gizmo at his end and had me unplug mine. Things worked. SunRocket replaced my gizmo and everything including ring count has worked predictably for 2 weeks since. Quality is excellent.
***** original reveiw 6-02-2005 *****
I signed up for SunRocket on 4-25 but had problems which left the service unusable until 5-19. Currently my service is working well and I plan to keep it based on my research and the past weeks performance. SunRocket had several network outages in the past month which I understand are unusual. Quality is excellent with no echo or perceptible lag, dialing responsive with quick call completion and no dropped calls in the past week. Fax and TiVO have been 100% successful after the 4.54 firmware update, tone and IVR work. I’m now just starting to use SunRocket for real calls and the features seem to work as expected. I’ll know more on that in the next few weeks. SunRocket completed LNP transfer of my Packet8 number in 32 days with virtually no downtime and no known lost calls.
Fax & TiVo
»SunRocket fax discovery
LNP - porting from Packet8
»LNP - Packet8 to SunRocket sucess
my fix
»[SunRocket] Question about SR voicemail?
*MOnOwall is a major reason for my success with VoIP. If you don't love your router, try it. »m0n0.ch/wall/
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