 Review by rhymemaze 
UPDATED: 1 year ago
member for 3.3 years, 749 visits, last login: 3 days ago
 Upper Marlboro,Prince Georges,MD
 $13 per month (12 month contract)
 about 5 days
 "and"
 "they're"
 "done!"
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Ease of Installation:
Call Quality:
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Value for money:
(ratings below consensus)
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I ordered SR back in March, 2005. Not knowing much about VOIP, I researched leading providers and found SR to be the most "appealing." When I received the gizmo, it had a different MAC address than SR had on file. I did not find this out until I played with the gizmo for countless hours, went through level 1 support 5 times ( with empty promises of a call back " in a couple minutes" "you're next in que, it won't be long"). I'll admit, I was ready to give-up..but then finally got a call back 5 days into this initial mess. Ben from SR contacted me and discovered the MAC address problem, and walked me through everything. Since then, I have been very happy with service.
I kept a bare-minimum POTS line for incoming calls, 911, etc., and use the SR for outgoing local and long-distance. With this combo, I am saving ~$38 month ($456 year) on home phone costs compared to using Verizon's (cough cough) "Freedom" plan (NOTE: I also had 2 credits for billing errors, which lowered my overall cost of SR's annual plan). Plus, the feature set is nice. Caller ID is 1/2 way there right now. I can get the number, and at times the name, but not regularly. SR "is actively working on this." I can recognize the number and determine if I want to pick up the phone or not. For this price, the name is a convenience I can live without until it is fixed.
A hot topic with VOIP are outages. I have experienced a handful of outages. Most of the outages did not affect me and if I NEED to make a call, I have a cell-phone. I use SR for residential service, so I am willing to deal with a few hiccups.
Overall, SR has it together, but still needs some polishing on it's customer service and getting said features to work. As I mentioned above, SR opens a "ticket" when there is a problem ( which means you will be waiting for the "call-back")...I personally can't stand it.
That wraps it up for me.
SR = good quality service + a good price.
UPDATE 3/2/07: I was going to switch over to Viatalk after 2 years of service with SR, though with the ATA shipping charges and activation charge, Viatalk's BOGO offer lost it's sheen. So for 2007, I am paying $13.29/month with SR (I called in and got 3 months credit for existing customers) vs. Viatalk's $12.45/month. It was just not worth it for me to switch over. To add, I was told that existing customers can call in to get the BOGO offers applied when they are offered.
I recently redeemed some gift cards from SR and they were shipped UPS, arriving in 3 days. Great turn around time.
The SR service has been stellar for my usage and I still can't complain about the overall service.
UPDATE July 2007 - ...and they're done, out of business and told customers nada. Obviously changes my "review" of them now.
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