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Member review of SUNROCKET


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company no longer in operation
Full SUNROCKET Forum
VOIP Forum

Reviews:
read 552 reviews (365 positive) (117 negative)
Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Closed to new reviews.
$20 per month avg ($20 to $20)

3 year trend

Review by ExtremeRFR See Profile
UPDATED: 1.9 years ago
member for 3.4 years, 149 visits, last login: 362 days ago


West New York,Hudson,NJ
$25 per month
"Free cordless phones"
"Alot of Outages and not good for VOIP"
"SunRocket isnt for me sorry"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    UPDATED

    ** UPDATED 9/13/2005 TUESDAY **

    SunRocket has alot of problems and I can't deal with their bullshit and I'm tired of being treated like this. I called the same day to cancel my number to be transfer to SunRocket and canceled their service. The gentleman was very nice and didnt try to stop me from canceling SunRocket so I believe he did respect my decision.

    Please do not sign up with SunRocket. I did sign up however because of their free phones and their service was 24.95 per month. But sorry I canceled their service. It was going fine one week ad then it disappointed me all the way.

    ** UPDATED SEPTEMBER 12TH **

    SunRocket had occurred an outage problem. I had no service for almost 1 day and 2 hrs. I dont know what happen but I believe they were having techincal difficuities and they are resolving the issue. Well I've been reading the posts from other point of views, I believe it can also happen to any other VOIP if an outage occurs. But I dont agree with SunRocket failover. If outages continues, calls should be forwarded to another alternate number or to voicemail. Busy signals, or dead air after trying dialing a number is not acceptable.

    I'll keep SunRocket for now. If I do experiences outages again, I wont cancel or anything like that. I'm only going to use their service until February. I'm heading to college and my parents dont need SunRocket. They will do fine with Traditional Phone Service with AT&T. I will, however, not sign up with SunRocket after I cancel in February of 2006 again. I'll go back with AT&T CALLVANTAGE. Their service is alot better and believe me I was never disappointed.

    *********************************************

    First I would like to also thank AT&T Call Advantage for their great service. I've loved it. The reason I left because I didnt know I need an expanded phone that will work in 2 different locations. I was stuck by 1 location. So we canceled it.

    Before I was about to reorder AT&T service, I went to SunRocket's website. I didnt believe their offer and their new bottom line price. And a free phone handset and another expanded handset. So I said I'll try. Nothing was charged on my credit card for ANYTHING.

    I received the eqiupment on Wednesday, August 24TH from UPS. I was happy that it came quick and easy to setup.

    I hope SunRocket doesn't disappoint me like my old provider LINEFIRE. I will update this from time to time. For right now, I'm loving it every second.

    Followup comments:

    SunRocketWFM

    @mchsi.com

    New Customer Service Center

    SunRocket has just opened it's first U.S. based Customer Service center in the midwest. They currently have 2 centers overseas and rather then add another there, they wanted to bring to service to here to create a better CS support and more advanced IT dept which is being setup as we speak. The first batch of reps are now in their 2nd week of training and will begin to service America very soon. SunRocket service is Much better then it was even 6motnhs ago. It has come a long way in a short time. Don't give up on SunRocket just yet....its starting to get good!

    koam
    Democrat 4 McCainPalin -Country First.
    Premium
    join:2000-08-16
    Pink Pecker
    clubs:

    wow

    Another "love turns to hate" story at SunRocket?
    Forums » comments on review of SUNROCKET


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