Review by no1g8r 
UPDATED: 1.1 years ago
member for 3.4 years, 93 visits, last login: 18 days ago
 Lawrenceville,Gwinnett,GA
 $16 per month (12 month contract)
 about 7 days
 "Great Price - Lots of features included - good general reliability"
 "When service is down, calls don't route to voicemail - just ring busy"
 "Overall - Satisfied - would sign on for another year"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
UPDATE: Obviously, Sunrocket went out of business. It was a VERY good service for my needs while they were in operation, but that was completely offset by the unprofessional manner in which they ceased operations.
========================================================
I started on SunRocket in Septermber 2005, just before the notorious September outages (which says something positive if people still refer to that outage, rather than one more recently). It didn't impact me at the time as I was in transition from POTS and still had my old line, so all I did was go online and forward calls to my old number until the outage was over.
Since that time reliability has been good. I've had a reason to reboot the Gizmo due to SunRocket maybe 3 times since that period, and only once did the reboot make a difference.
I was on a low bandwidth cable service for awhile (256k dl, 64k ul) but have since increased it to 3mb ul and have experienced no sound quality issues. Things were occasionally choppy when I only had 64k uploads, which really isn't the fault of SunRocket.
It did take longer to port my number over than I thought that it should have, partly because of my previous company, but a couple of weeks could be attributed to SunRocket not doing anything even after I had cleared up the issue with the POTS provider that had my number.
I've never had a problem with getting online to forward my calls to my cell phone in the event of an outage (generally a cable outage, not an SR outage, but the net result is the same), but it would be great if SR outages automatically routed the calls to a forwarded number or at least to voicemail.
I recognize that VOIP is still a toddler, and overall am quite pleased. It's the only service that has flawlessly handled my ReplayTV modem dialout (ReplayTV is like TiVo) nightly. I tried SEVERAL others with no success.
I'm convinced that SunRocket is the best value in the marketplace. I've not had much reason to deal with customer support or service so I can't address those concerns that some folks have.
My wife is pretty intolerant of poor service on the phones. Packet8, when we tried them, had a LONG lag between when the number was dialed and when the ring tone began. SunRocket is about the same as POTS. In fact, I disconnected our POTS for about a month, hooking up SunRocket in its place, and my wife didn't know the difference until we had a couple of those choppy calls (that I mentioned above were resolved by increasing my bandwidth).
I very much like that I can access all account features, including listening to voicemail, from a remote location (such as my office at work). It's nice to be able to turn on call forwarding when I need it. I only wish that there was also a telephone interface that I could call from my cell phone and activate call forwarding that way. When my cable internet servcie is out and I need to forward the number, if I'm at home I can't count on being able to login as I don't maintain a dialup account and only rarely does someone in the neighborhood have an unsecured wireless connection that I can tap into.
All in all, color me very satisfied. With just a couple of enhancements SunRocket could blow away the competition, in my opinion.
Followup comments: | Forums » comments on review of SUNROCKET |
|
SUNROCKET
(55)
(35)
(64)