Review by bullet087 
UPDATED: 52 days ago
member for 2.1 years, 267 visits, last login: a few hours ago
 Kingwood,Harris,TX
 Contract price not specified.
 "Fast, Reliable service"
 "Got our install date screwed up TWICE"
 "In my area, very good!"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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(I will say "Suddenlink/Cebridge" in this review because despite the fact that it IS Suddenlink, tracert's show that I am still on the Cebridge backbone)
I live in a small town about 30 miles north of Houston, Texas. The development "committee" of this area, however, has "leased" out the entire town when it comes to internet access. The only DSL provider in the area is Embarq, the only Cable internet provider in the area is Suddenlink/Cebridge.
My first foray into "high-speed" internet was Direcway Satellite internet. I do not know what was going through my head when I signed my soul over to them for 2 whole years. After constant downtime, horrible speeds, and high latency, I canceled and began my search for "hard-line" internet.
Like I said earlier, the only DSL provider is Embarq and the only Cable provider is Suddenlink/Cebridge. Embarq had relatively good prices, but according to them, I was limited to 3mpbs down (don't quite remember the up speed) because of telco distance and the condition of the cables around town.
Being the gamer that I am (I was using my phone's internet, Verizon Broadband Connection, for my PC gaming, which was way better than trying to use it on satellite...), I wanted better speeds. I found the better speed at Suddenlink/Cebridge.
Prices were decent in my opinion, so I signed up for the fastest package at the time (5mbps/256kbps).
Then came the worst time I have had with Suddenlink/Cebridge: installation.
When I first called up, they were happy that I signed up and asked me what installation date I wanted. Seeing that I have work, I planned it on a Wednesday. I took off from work that day, waited all day, and NOBODY SHOWED UP.
I called back around 2PM and asked when the installer would be at my house to install. The lady on the other line responded, "We are sorry, but we do not have you down for installation today."
That made me mad. I took an ENTIRE day off of work to wait for someone that NEVER showed up. That is one less day of pay.
I called back the next day and explained the situation to the "well organized" folks at the Suddenlink/Cebridge office. They greatly apologized, and we rescheduled for installation on a Friday of next week.
Lucky for me, it was a company holiday, so I waited, and waited and waited.
And guess what...NOTHING.
I called them back again, told them that nobody showed up for the SECOND TIME.
The lady on the other end explained to me that the installer could not find my house.
Dumbest excuse EVER. After discussing in-depth with the lady about my situation, she apologized (well, looks like they can do that well.) She then offered me 2 months free because of the hassles. I greatly accepted.
I replied to the lady that if an installer did not show up on my doorstep on Monday (which was also a company holiday), that I would just cancel and go with Embarq.
Apparently, they were in a need of $$, so they sent an installer to my house the next day and installed it.
Well hopefully that was the end of the bad times with Suddenlink/Cebridge.
And indeed it was.
After the 2 months, there were no problems, no outages (other that power outages), no throttling, no nothing.
3 months into my service, Suddenlink/Cebridge's DNS servers stop working (but I had Open DNS) for a good 30 minutes, but came back up.
That was the only other "problem" I have had so far.
2 months ago, I was happy to find out that Suddenlink/Cebridge DOUBLED my down and up speeds for FREE. I was now getting ~8mbps/512kbps.
What really puzzles me is why is my service so "smooth", when I read a bunch of other reviews about how many problems people have been having with Suddenlink/Cebridge.
Well hopefully the good track record I have with Suddenlink/Cebridge will continue to last.
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