 Review by GDATL 
member for 10 years, 1411 visits, last login: 14 days ago
updated 156 days ago
 Atlanta,Fulton,GA
 $43 per month about 7 days AT&T "Solid Consistency (2001-2007 and 2009-2010)" "Drops and Inconsistency (2008)" "Excellent Service from Tier 2 and Field Techs"
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(ratings match consensus)
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On 9/72011, I switched from AT&T DSL to AT&T Uverse, so this is my last update for AT&T DSL Southeast.
2011 Events and Summary
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In July and August, had a lot of drops (slow speeds and modem frequently dropping "sync.") An onsite technician replaced the modem, but the problem still occurred. He found a bad splitter, replaced it and the connection improved. I continued to see a few problems, but suspect that is because the nearest DSLAM was being replaced and relocated due to road construction.
2009-2010 Summary
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Absolutely no problems since those reported in 2008. Solid ever since, and good speed on my 6MB service. Would consider U-Verse for internet, phone and to replace Comcast Digital Cable TV if it were offered! However, I am at the end of the line, and it is not available.
2008 Summary
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A few problems left me less than 100% satisfied in 2008.
In the first half of 2008, I had 2 instances where service was disrupted for hours. Calls to AT&T's tech support line were frustrating until I reached Tier 2 support technicians. Once that happened, service was restored quickly in both cases.
In October, my download speeds became extremely slow (1K) despite upload speeds still good. For 5 straight days, my DSL service went up and down. I called tech support 3 times (very helpful support reps from Birmingham AL & Metairie LA), and had 3 technicians onsite (2 were AT&T contractors and 1 was an AT&T employee). I was never told what was done but it was a problem outside of my house because the problem was that I was constantly losing "sync"
One benefit of the October problem was that AT&T replaced my DSL modem with a 2Wire modem. (It was not installed until several days after service was restored, so the modem was not the problem!) Since the 2Wire includes wi-fi, I no longer need the additional D-Link wireless routers, simplifying my network configuration. The modem was installed on 10/17 and works fine.
2007 Summary and Upgrade to 6MB Service
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Upgraded to 6MB service in January. I'm at the end of the line for the nearest DLSAM, so I know that I am not gonna get highest speeds. ATT provided a new Westell 6100 DSL modem/router and I added a Linksys 16 port switch. Upgrade went smoothly with no service interruption. Results have been good speed, solid connection. Kept my static IP address and added networking support.
Later in 2007, the name has changed, (Bellsouth to AT&T) but as long as I don't have to change my bellsouth.net email addresses, I'm OK with that. Continued good service. I did have a brief disruption a few weeks ago, but service was restored fairly quickly with a call to tech support.
2006 Summary
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No complaints, solid service continued, no need to call tech support, monthly price has been reduced. Still waiting for 6MB service to be available at my address..
2005 Summary
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Absolutely no complaints. Service has been rock solid (even in my neighborhood with overhead copper wires for distribution). I have had no reason to call for technical support, so can't evaluate tech support. Will upgrade to new 6MB service as soon as it is available.
2004 Summary, Events and Upgrade to 3MB Service
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In April 2004, I upgraded to 3MB FastAccess service. After upgrade, speed test shows 2400/300. Still use Alcatel STH and Linksys BEFSR41.
In June 2004, a thunderstorm took out a tree in my front yard and along with it took out all my utilities (electrical, phone, cable TV). Despite a very busy day, Georgia Power had electricity restored within 20 hours. This was a major job - required me to hire an electrician to do a lot of work on the house itself, then get a new meter installed, new entrance line into house and new line from pole to house plus a county electrical inspection - was a miracle it all got done in 20 hours! My insurance company helped expedite the work.
BellSouth restored phone service and DSL within 30 hours (required new underground line from pole to house). Comcast Cable TV service required 6 days to even show up, although they did restore service with only one visit. Wonder if they would have been any faster if I had broadband cable??? Thanks GA Power and BellSouth - great service!
No need to call tech support other than for the upgrade and storm repair. Service was excellent.
2003 Events:
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In February, added D-Link wireless router and all worked fine.
In March, service was down for 3 hours (this was an area-wide outage). Contacted tech support and response was adequate.
In October, there were a few days where where connection speed slowed consistently, but it was restored. Never able to identify a cause for certain.
2003 February, After 1 year of service:
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In 1st year of service, solid connection and consistent speed (1200+ up/ 200+ down).
2002 Initial DSL Installation Review:
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Ordered BellSouth FastAccess DSL 1.5MBPS service on 1/24. Line provisioned on 1/28 and self-install kit with Alcatel SpeedTouch Home modem received 1/30. I installed on 2/7, connecting through a Linksys Router. There was a line problem, but a phone call to Bellsouth revealed that there was a CO line problem that was fixed in 15 minutes, while the technician stayed on the line.
Initial installation summary: ) Prompt order fulfillment; 2) Helpful technical support; and 3) Easy installation; 4) Fast line speed; 5) Quick problem resolution.
Note: Thanks mykel8, for your helpful writeup on networking BellSouth FastAccess with the Linksys router...and for your reply to my questions!
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