Review by k0ng1 
Posted: 9.6 years ago
member for 9.6 years, 15 visits, last login: 9.5 years ago
 Poway,San Diego,CA
 $79 per month (24 month contract)
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Install Co-ordination:
Tech Support:
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My dsl was
installed a week ago yesterday but it turns out i can only get idsl and
not sdsl. So the modem i was sent was for sdsl and not idsl so the
installer told me they had to send me a different one. He gets on the
phone and explains my situation to whomever, and then he tells me their
sending me a new one and i should get it on monday due to the fact that
today was a saturday. It's been over a week now and still no modem. I've
called my representative from Phoenix Networks, tried Northpoint, and a
total of 3 different numbers that i have seen for Phoenix Networks for a
total of 5 calls. Only answer i can get is that they dont know why i
havent recieved it yet and then they tell me that they will contact so
and so at such and such department and let them know my problem. Then 2
different individuals have told me they will call me back and let me
know whats going on but they havent. Why is this so hard? My line is
hooked up i just need my modem but no one seems to know why i havent
gotten it nor do they seem to know how to go about getting me one. Was
also wondering if this has happened to anyone else as well. I dont mean
to sound like i think unfavorably of Phoenix Networks or Northpoint,
other than this they have been excellent to deal with in terms of
installation and sales. JUST SEND ME MY $#%$^ MODEM PLEASE!!!
Steve Hurd
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