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 Review by tim_k 
UPDATED: 305 days ago
member for 7.8 years, 2719 visits, last login: 1 days ago
 Stewartstown,York,PA
 Contract price not specified.
 "Download speeds are as advertised."
 "upload speeds are lower than expected"
 "Great for satellite service"
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Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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Ordered service directly from Wild Blue. Three days later the equipment arrived, but I still didn't have an install date. Another call to Wild Blue and soon after, I had the phone number of an installer. Installer arrived on time the following week. Install went fine with no problems. I hooked the modem up to my Zyxel router. Didn't need to configure anything. It connected to the internet with no problem. I've had the service for two months now. I had to reboot the modem and router a couple times and I've lost connection a couple times, but nothing serious. My upload speed is lower than it should be, but it varies depending on what speed test I use. Many other people also complain about their upload speeds. Wildblue is aware of the problem and is trying to fix it. Overall, for satellite service, I'm very pleased.
UPDATE 1/20/09
I just cancelled service a couple days ago. As with others, service went downhill when they started traffic shaping and pings doubled. Traffic shaping made going to secure websites a real pain. Most all webpages loaded rather slow. I never had a problem with download speeds though. Service would go out when storms hit, but was up pretty much all the rest of the time. About 1 1/2 years ago an engineer stopped by to check my service since they determined the modem power numbers didn't look good. He remarked of problems with the install and left a flyer saying they would fix it for free. They never did and all attempts to contact engineering failed. Since service still worked I didn't worry about it. After I gave up trying to get upload speeds fixed I never had to contact tech support. If not for the traffic shaping I believe WB would still be the best bet as far as satellite ISPs. I'm trying EVDO now and it looks like it's going to take some effort to get it to work right.
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