| Review by fish1000 |
member for 1.4 years, 15 visits, last login: 43 days ago
lodged 157 days ago
- Contract price not specified.
- "Fast speeds and reliable"
- "small outages (2-4 minutes) throughout the day"
- "If you have to use satellite, this is the one."
|Pre Sales information:|
Value for money:
(ratings above consensus)
I have had the Exeede Recovery Act Plan Since middle March. Before that I had a plan with the other satellite company with an HN 7000s modem. I purchased the top recovery act plan which gives me 50 G combined upload/download with speeds of 8MBPS.
Overall I am very pleased with the service. I get 24 hour usage, with no block of time where the service is out in the evenings. It is usually ready to go whenever I am. I do find I get a few small 2-4 minute outages throughout the day. They are annoying, but I can just wait them out.
Speeds range from 8-10MBPS as measured by speedtest.net. But I dont measure speed much anymore. When it is fast enough to meet my needs, I stopped caring about what the speed was.
I have tended to use about 36 G each month. It is nice not having to budget usage.
I have had to call tech support twice. Both were great experiences. No foreign accents to deal with. One listened to my problem , checked the system , and said I see the problem. It was a screw-up on our side. I will have you bac up in 3-5 minutes. And he did. It was a welcome change from tech support with the other satellite company.
On the negative side, service outages due to bad weather are more numerous than before. It seems to take fewer clouds to interrupt service than with the HN 7000 Also, lag hasnt improved, as expected.
Overall, I love Exeede and would recommend it to anyone purchasing satellite service.
wild blue/exede Just had it installed last Friday, Dec 14, worst mistake ever. We should have known when they stood us up for the first install on Tuesday Dec 11 that they were not a good company. We cannot access needed websites to get to my online college classes, access my work website for training and online payment account. Their 24/7 tech support for this is nonexistent. They tell us this problem can only be handled by engineers that only work from 9am to 8 pm--good luck getting in to them--the online wait time exceeds 15 minutes or you are told with the high volumes you have to call back later. I did not sign up to pay for internet service so that I have to go to the library or coffee shop to access my websites. They can't tell us when or if they can or will fix the problem and refuse to break the contract they cannot live up to. Run don't walk away from these people!!!
Re: wild blue/exede You should not be having trouble accessing any sites like that. I can help get this resolved for you so you can enjoy the service as it is meant to be enjoyed. If you can please send me your account information at email@example.com, I would be more than happy to work with you to get you the best of our service.
wild blue Wild Blue is the worst service that i ever have had. If you try to call customer service you are put on hold 45 minutes and it is a 9 to 5 service no weekend service! I canceled my service after my contract ran out,sent back the equipment and they are still trying to bill my credit card. I think a class action lawsuit is in order.
Re: wild blue I am ready to get involved in a class action lawsuit. I am so angry with this company !
Re: wild blue Concur with all of the negative findings with EXede. my frustration is astronomic. install was adequate and on time. after that it was all downhill. had connectivity at .5Mpbs for six days. called tech and customer sppt 11 times. was hung up and given the dial tone three times, waited more than 3 hours 5 times, got a support contact remaining efforts. was told to reboot and that it was probably my gear and especially router issue. was told i needed a Netgear router, so purchased one in lieu of my Airport Xtreme. found i could get no connecitivity with the Netgear and then was able to get connected with the apple product. have had zero to .45 Mbps for two weeks now, with two hours of spiked speed to 5Mbps. they sent installer out again this morning to 'correct the dish' and he said 'good luck'! i am about to suspend my service with a letter explanation and pray they just go away without a credit report ding. unreal. have not received service believed i was paying for; unable to reach customer or tech sppt, and i am unwilling to pay for such. good luck to you all.
Dont recommend Wildblue! Wildblue is just that "Wild" . They disconnected my service two weeks after it was installed. I never got an understanding for this.
unhappy service they promise the fastest and the best and dont deliver....installers phone number not listed anymore after about 1 month....what gives...call in and you cant get anybody because of the high volume...must be only 1 person working....I dont recommend this...its worse than the dial up we had.....
I registered just to leave this advisory When I changed over from Hughesnet after ten years (a monopoly in my area) I thought to myself "Thank gods they're gone from my life forever. That had to be the WORST-RUN COMPANY on the planet." Boy was I in for a rude awakening. Excede, er, Wildblue, er, ViaSat, er Google (or whomever else isn't actually taking responsibility for their satellite switching issues) completely screwed up my OS, email accounts, access and sign-ins, switched my private accounts to some Google password, and ate my entire holiday season private emails.
Calls to customer service sent me into a discombobulated queue hell for literally hours on end, sometimes abruptly hanging up on me, other times rerouting me back to the original menu, eventually culminating in incompetent-to-utterly-clueless techs who didn't even know the difference between a PC and a Mac and who after going through their canned menu for twenty minutes finally told me that tech escalation was "down". For three days in a row.
Here are a few unresolved case numbers: ****-052 (Melissa, who at least tried). ****911 (Kenny who gave up and referred me to my dialup provider.) ****545 (Steven, who told me he "couldn't guarantee the problem would ever be resolved") And these were all SUPERVISORS (whom I spent hours in queue and on hold waiting to speak to.) I also tried to contact them online (when the server was actually operating) only to be contacted two days later with the advice that I "check the POP server on my PC".
I read their seven page service agreement word by word and saw NOTHING about Google having access to my accounts. I contracted with something called "Excede" and got bait-and-switched to something called "Wildblue" which tells me it's actually ViaSat and a "partner" with Google. Which I would never have signed up for had I known. When I call the nice installer to check on the setup, my (four) messages to the cell phone number he gave me to call "if anything is amiss" go unanswered. When I go to the status meter to see why I can't get online, all the little green check marks tell me the system is operating "normally". Worst of all, I recommended their dreadful company to my aged father, and he signed up. Now he's even more apoplectic that he was before.
I'm now told I can't get out of the contract for non-performace and fraudulent representation.
Dishonesty and incompetence are no way to garner customer loyalty. I never thought I'd say this, but in my darker moments I find myself longing for the known devil that was Hughesnet.
Re: I registered just to leave this advisory I am having the same problems and surprisingly am also longing for HughesNet, which I never thought I would say.
San Andreas, CA
Just for a while I hope you will have a good time with WildBlue/EXEDE. For over 2 years that I had a contract with them, it's all nightmare. We just don't have any options right now but will discontinue using this service soon. This company is a totaled ripped off and will give you all their excuses about your usage of your thresholds and bandwidth. DO NOT attempt to upgrade only they will take your money and will have the same usage. If you are happy with this company, that's good if not tell it to your neighbors around you as we do the same here where we lived. Everyone is getting out from this company.