Review by rfj1862
Good "Nothing, really"
- Location: Olivebridge,Ulster,NY
- Cost Contract price not specified.
Bad "Works maybe 50% of the time, if I'm being generous"
Overall "Avoid if at all possible"
|Pre Sales information:|
Value for money:
Utterly unreliable garbage service. Ive had it since September 2012, and it has been up and running at full speed maybe
maybe 50% of the time if Im being generous.
The best thing that happened: A few months ago I was tearing my hair out trying to figure out why the service worked only intermittently. I called Exede repeatedly, and they kept claiming nothing was wrong. Finally, after extensive research I determined that there was an issue with their name servers, and promptly switched to Google name servers, which resolved that particular issue. As all Exede users are aware, about a month later they sent out an e-mail admitting the problem and apologizing, although I didnt see a refund on my monthly bill for all the days the service didnt work.
Of course, thats not the only issue. Even on perfectly clear, nice days the system goes down for minutes or hours at a time, or it slows to the point where the internet is altogether useless.
Their extremely expensive service is utterly unreliable. Ive lost thousandsmaybe tens of thousandsof dollars in business because I dont have reliable contact with the outside world. In short, if you are reliant on the internet, it is a *huge* mistake to move anywhere that requires satellite internet, particularly Exede.
I really cant say enough bad things about Exede or their customer service. Truly pathetic. Exede richly deserves to be the subject of a class-action lawsuit, and local governments should be investing in decent infrastructure for rural areas so that higher-income knowledge workers can move there and support the local economy. Exede in no way is a satisfactory substitute for real internet service; in fact, it might even be worse than dial-up, which at least works 99% of the time.
I sure hope its working again tomorrowotherwise my work is scr*wed
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