Review by RandyH
Good "When it works its good"
- Location: Decorah,Winneshiek,IA
- Cost Contract price not specified.
Bad "usage meter not reliable and bandwidth gone for no reason"
|Pre Sales information:|
Value for money:
Live in the boondocks so either dialup or Wild Blue/Excede..We got Excede through local rec coop and install was on the 25th a Friday,Had troubles from day one getting online connected so the tech came back Monday the 28th and put in a new modem,Fixed it.
Strange though that with little use 1 Gig was used over that period.
Now 2 days later when not even using the connection 6 more gigs showed on the usage link they gave me..So something is very wrong,My PC is clean and heavily secure.
49.99 for 10 gigs a month would be fine as we still use the dial up for much of our web use.
If they don't fix this bye bye Excede!
member for 1.4 years, 63 visits, last login: 361 days ago
lodged 1.4 years ago
Exced/Wildblue I live deep in the woods of E. Tenn. and I switched over from the old HughesNet (which, by the way, the Excede/Dish rep told me had been bought by Wildblue but that they were keeping them as discrete entities) because the speed was so poor on HughesNet and Exede promised to be a huge step up in bandwidth capability. It is much faster but they have such a low allowance of bandwidth per month that it is virtually useless for any of the activities associated with normal high speed internet. If you download or stream 3 or 4 movies you're toast and your speed is hobbled back to dial-up speed until the end of your monthly billing cycle. But you're still paying, in our case, full price or about $80 a month for Exede as though you actually had broadband which you don't. I allow myself, now, about 10 minutes of streaming, typically youtube, per day in order to finish out the month with full bandwidth. Early termination is $17.50 per month left on your contract which would be about $250 for us, but since we're paying almost $200 for the bundle, it will still save us some money if we decide to terminate.
I recently tried to view my contract online, couldn't find it, and by phone was told it was not accessable online. They are sending me a snail mail pdf, upon my request, of my updated contract, for my files, and I could tell they were curious as to why I wanted it.
Excede/Wildblue/Viastat also seems to have some strange bedfellows when it comes to bundling with either Dish or Direct TV services. It's is also interesting that all billing and tech. services are done through Dish, at least in my case.
Once your initial 3 months of reduced fees and free hardware rentals are over, you will notice a big bump in your monthly bill.
All in all it's like being treated like a second class citizen in a world where our country is going down the tubes in regards to our competitivenss around the world. I think I read that a Korean 3rd grader has 50 times the bandwidth of a Harvard grad student. Please join SpeedMatters.com and let's get to work dragging ourselves into the 21st century.