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WildBlue page on DSLReports
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bullet 477 reviews (94 good) (266 bad)
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Review by (hidden by request)

  • Location: Dover,York,PA
  • Cost Contract price not specified.
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(review was emailed from domain hotmail.com)
lodged 2 years ago




Terrible service

I can honestly state that after moving around the country and having several I.S.P. that Wildblue is absolutely the worst. Even according to Consumer Reports it is on the bottom in customer satisfaction, only marginally ahead of Dish. Their customer service wait time is nearly 30 minutes on the phone and all they tell you is to reset your modem, we will send someone out to realign your dish, or it is your computer's problem. In the past 9 months I have had my dish realigned 4 times. In the past 9 months I have had to disconnect and reset my modem at least 100 times. That correlates to nearly once every 3 days, but some days it is 4 or 5 times. I have never had uninterrupted service for more than 6 or 7 days in a row. This morning it took 5 times to reset the router and one hour to get on line. This has been a reoccurring and constant problem since we first contracted this service. Sometimes I feel as though if I got a paper plate and a piece of string I would have better luck. Their advertised speeds are a joke also and they just push the company line that that's the way it is. I would only recommend this service as a last resort; which is why I am forced to use them. As soon as cable/DSL is available in the rural area I live in, I will drop these people even if I have to pay an early termination penalty. They are terrible!!!