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WildBlue page on DSLReports
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Review by ConcerrnedCX See Profile

  • Location: Denver,Denver,CO
  • Cost Contract price not specified.
Good "The service is great but..."
Bad "they have the worst customer service."
Overall "Customer service is service...shop around before you buy!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I had several issues with Wildblue/Exede but after I spoke with their supervisors directly I was given back the 300 for equipment and 250 for other charges IMMEDIATELY. I spoke with 3 different supervisors (Jason Webb, Immanuel Perry, and Mundy Horton) on one phone call, and the first two didn't know how to help but Mundy was able to. They were all surprised I had their direct supervisor contact, but after I persisted and let them know that I knew they were supervisors at Transcom (handle Wildblue cust svc) they helped me. This took me 3 months to get to the bottom of this customer service smoke screen, but that's the reason Wildblue isn't very helpful when you call them...it's not Wildblue on the phone. If you had the same issues I had with bad charges call Mundy Horton @ (303)800-5912 or email mundy.horton@transcom.com

member for 1.6 years, 0 visits, last login: 1.6 years ago
lodged 1.6 years ago