Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1 days ago
 Cottage Grove,Dane,WI
 Contract price not specified.
| Value for money:
(ratings below consensus)
|
RUN . . . don't walk . . . away from this company. HORRIBLE customer
service. "Signed" the mandatory 2 year contract over the phone, and 5 days
after it was installed, realized that it was not compatible with my laptop
(I telework one day a week from home). Called immediately to see, given
the circumstances, if I could cancel my contract, and was told flat out
that I would have to pay the $15/mo. termination fee for the rest of my
contract, which was 23 months. I explained over and over again that I
didn't know that the service wouldn't be compatible with my work
requirements, but they were completely unsympathetic, and won't even come
back and remove their dish! They said they'd send a UPS box and we would
have to take it down. When I asked what we were supposed to do with the
pole (which is cemented in), they suggested we use it as a tether ball
pole, and then laughed. Completely disgusted with this company's customer
service. In addition to my termination fee, they're also get to keep my
initial registration fee, so all told, they made approx. $500 off of me for
nothing. For those of you with cell phones, many cell phone companies now
offer "hot spots" that give you unlimited data. Please look into this
before you sign up with Wildblue (Exede). It's basically the same price
and speed, only you get unlimited data instead of having to watch how much
data you're using every month and you won't have to worry about cruddy
customer service.
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Comments:
 | | receipt Make sure the return package is a mandatory 'sign for receive of box'.
That is your only guarantee that the box does not magically disappear after it gets to WildBlue. As they may deny it even arrived due to a 'bulk package'(multiple boxes) drop off by the delivery company. | |
|  |  tobyTroy Mcclure
join:2001-11-13
Seattle, WA | Re: receipt "not compatible with my laptop"
Huh? | |
| | |
1 edit | Re: once a week laptop to work My guess is a VPN to work once a week, so encryption and the lag and you know the rest, here on Hughesnet/Wildblue Isle.
edit: "Hughesnet/Wildblue Isle." : for all you young whipper snappers, a tv show called Gilligans Island, where they were ship wrecked and kept trying to get off the island but kept failing and were stuck there for 3 years and got ship wrecked there again for a couple of hours afterwards. Then freedom!!! Beautiful freedom!!! | |
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