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Review by javaman717 See Profile

  • Location: Dickson, Dickson, TN, USA
  • Cost Contract price not specified.
Nothing
Horrible speed, false metering, expensive
Horrible Internet service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

Absolutely not worth your time. Do NOT get suckered in by this false advertising, lying, deceitful company.

1. They use the bandwidth meter to sell you more bandwidth. I have been a network administrator for 15 years, and know how to calculate bandwidth usage. Their meter isn't anywhere close to accurate. Every couple of months, they'll make sure you "use" whatever you signed up for to sell you more bandwidth - AT $10 PER GB!

2. Wildblue will promise you up to 12MBs speed depending on the plan you sign up for. The highest I ever saw it get was 1.5MB/s. They will not troubleshoot this or make good on their promise; instead they'll tell you that "it must be your location" and let it go at that.

3. You have to sign a contract, so once you realize you've been had, you can't get out of it without paying for the rest of the service you aren't going to use. And they will ruin your credit/etc if you try to avoid this.

member for 10.8 years, driveby review (so far)
lodged 10.8 years ago

sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

Blue BS

Don't feel bad.. I warned a co-worker about Wild Blue 4 years ago about there bad reviews. 6 months later he cancelled there BS..

Abyss1992
Premium Member
join:2012-08-18
Spencer, WV

Abyss1992

Premium Member

i feel ya

I feel ya im just buying my time until i move then i will just go to my bank and block transactions to Wildblue Communications they can't touch my money after that so they can't charge cancellation fees

WBrip off
@charter.com

WBrip off

Anon

Re: i feel ya

I totally agree that Wildblue will take advantage of anything and everything to make a buck. I cancelled my service because I was moving. Got a "box" to return equipment. Returned equipment. One month and 2 weeks later, Wildblue took $150.00 dollars out of my account. No communication, no email, no phone call, no snail mail. Called customer service and was told they didn't receive the equipment. They checked their "something" and they received the equipment because it weighed the right amount. I was told I would receive my money back in 10 business days. 10 business days, still no money. No communication from Wildblue. Was told the customer service rep had failed to file the proper paperwork. They looked at the file and I was told the "box" weighed the right amount and they would refund MY money when they found the equipment in 3-5 days (this was after I talked to a supervisor). 5 days later I was told they hadn't received the equipment and had sent me a "box" for the equipment (remember I had moved almost 2 months earlier). Still no communication unless I initiated it, no mail, no phone call, no email. It was implied that I had put something in the "box" so it weighed right. It was implied that I lied. I was also told they could take money out of my account whenever they thought they needed a payment or I hadn't done what they expected. It was all my responsibility to make sure their technicians in Colorado weren't lying, cheating, stealing, losing the equipment that I sent in. I had to prove that I did what I had done already and it was OK for them to take money from my bank account without any notification. Sorry for the rant, but even after you get out, they still rip you off! wILDBLUE WILL STEAL, CHEAT, LIE AND BLAME YOU FOR EVERYTHING. BUYER BEWARE

Exede Zac
join:2013-03-06
Davenport, IA

Exede Zac

Member

I Would Like To Help

I'm sorry you feel this way. We offer the Buy More program to our Exede customers as a way to purchase additional bandwidth for those months where a little more data is needed and they don't want to change to a different tier of data.
Although we don't guarantee a minimum upload/download speed, we do strive to provide the best to all of our customers as it is a great option for High Speed Internet. We do have a dedicated Technical Team who is avaialble 24/7, more than willing to assist with all speed and connecitivity issues. Javaman, if you still need assistance with your Internet service, I will be more than happy to help. Please email me your name and phone number to exedelistens@viasat.com.

Thank you.