Review by wh7qq  - Location: Maunaloa,Maui,HI
- Cost Contract price not specified.
Good "good speed, reliability at this location"
Bad "Some parts of US don't seem to get good service"
Overall "Find other users in your area"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
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I came to Exede via a Dish dealer and had been a Starband customer previously. Exede is, to date, the best ISP I have had at this location in the 14 years I have been here. My speeds are routinely around 18+ Mbps down and dependability has been very good, with minimal rain fade. I have a 12Mbps/10G/month package ($59.95 + tax/month) and I never go over my b/w limit but I don't try to download movies, etc. My usage is primarily browsing and emails with occasional downloads of large files and monthly software upgrades of 3 linux boxes. I am located in the middle of the Hawaiian Beam which may have something to do with my good experience. Tech support is spotty...like with everything else these days. Late night calls are likely to be answered by offshore folks who are English challenged and rigidly tied to "the script".
Several items of advise: Go direct to Exede if you can, avoiding Dish and DirectTV package deals because their marketing can be shady and they will promise anything to make a sale. Make your dealer/installer give you some references to other local users and check them. Their experience, good or bad, will be representative of yours. Once you're into a contract, you are stuck with it for 2 years. Don't switch if you have good service from a cable or DSL provider as satellite is always a last resort for under-served locations. Don't expect to do movie downloads or heavily use cloud services. The inherent satellite latency will make some services problematic (VOIP, etc.) but not necessarily impossible.
With a good installation and reasonable expectations, your experience should be pretty good.
member for 1.3 years, 76 visits, last login: a few hours ago
updated 135 days ago
Comments:
 | | Thanks! Thanks for the constructive feedback wh7qq. I do remember replying to you on the WildBlue World Forum as well about this post. But either way, thanks for spreading the word of Exede to everyone possible! Every customer is different and of course, they too, will have a different experience. Of course, we want it to be a positive experience, but we are always here to help aid and assist our customers in every way possible. Thanks again for the review!
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