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WildBlue page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 474 reviews (94 good) (264 bad)
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Review by (hidden by request)

  • Location: New Bern,Craven,NC
  • Cost Contract price not specified.
Good " god alternative to DSL if it had delivered on what was offered"
Bad "miss lead by Direct TV and Wild Blue appears bate and switch to more expensive"
Overall "could not provide service for down loads without running out of service for the month"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:



Like many reviews I have read where people looked to Direct TV and their partner (Excede or Viaset or Wild Blue which are all the same company) were lead to believe that they would provide internet service that would allow one to rent movies etc. only to find out that the plan they sold you was a "bate and switch" scheme. The user would not have a plan that was sufficient causing you to either switch to a more costly plan, not have service the rest of the month, or cancel the contract faced with $300 + fees for doing so. Wild Blue or whatever name they go by also had hidden fees such as when

the technician showed up you would be faced with a $75 fee for a pole.You were not advised that you could get a second opinion. Please check the reviews on Wild Blue > "www.dslreports.com/comments/2554. One note to the Direct TV relationship that once they had you sign on they would pass you on to Wild Blue with no support in dealing with them. Second comment concerning Direct TV add concerning free relocation of their TV services cost $99. Direct TV concern for their customers could be said as questionable. Direct TV was not aware of all the issues reported in the reviews about Wild Blue.



(review was emailed from domain bellsouth.net)
lodged 1.4 years ago

Comments:

Exede Zac

join:2013-03-06
Davenport, IA
kudos:1

I Would Like To Help

Hello ViaSat Customer,

We have partnered with Directv to provide Exede customers with an option for television at a discounted rate. I understand how you feel concerning how Directv sells the service, but it's intended to offer more besides the Internet. We do care about you as a customer and even if there is any miscommunication or anything you are unsure of, I will be more than glad to help with any questions or concerns. You can email me at exedelistens@viasat.com with your name and phone number and a good time to call and I will be sure to follow up with you. Thanks!
--
Exede Zac
ViaSat Social Media Escalations