Review by TexasGirl137
Bad "Buyer be very aware"
- Location: Copperas Cove,Coryell,TX
- Business customer
- Cost Contract price not specified.
|Pre Sales information:|
Value for money:
(ratings below consensus)
Initial installation not rooted deep enough, had to have a repairman come back.
Service is intermittent between 5PM CST and 8PM CST
Cannot use with satellite TV and/or live games
Data allowance only last a couple of weeks
The FREE time, not FREE, uses up your allowance,
Customer Service, don't waste you time, hours spent waiting for a rep and then they can't help
Must have their email address to look at your bill and/or monitor usage, and it has to be set up by customer service, more hours on the phone
I don't recommend this product, it is not worth the money, when it works it is quick, however, it has TOO many issues/barriers that are not worth the time and/or money.
member for 102 days, 0 visits, last login: 102 days ago
lodged 102 days ago
Response to your concerns Hi TexasGirl137,
I'm sorry to hear about the concerns with customer service. Customer service is a top priority for us and I will be more than happy to address the issues and help in any way I can!
To respond to a few points in your post:
It is absolutely, 100% true that satellite internet is not recommended for heavy amounts of streaming movies/tv or for live gaming. How long the data lasts is directly dependent on what activities you engage in online. General web browsing and social media for 4 hours a day will use about 10GB in a months time.
All satellite internet service at this time comes with a monthly data allowance. Streaming video uses up data really fast (unless during the late night free zone). Satellite internet technology means that the signal must travel from the gateway dish to the satellite in orbit (22,000+ mi), and then back down to your home (22,000+ miles). This distance causes about 600-800 milliseconds of latency or lag. We are on the cutting edge of technology in the market today, but there is no solution to eliminate this lag time developed yet. It is this latency that causes problems with gaming.
You mentioned that you believe your data was used during the late night free zone. This is definitely not the way the system is set up to work. I would need to ask some troubleshooting questions and submit your account to our technical escalations team to research further. If you were not reimbursed for lost data, please email me at email@example.com. I will need your name, account number/phone number, a brief description of what happened (can copy/paste your post from here), and the best time to reach you. I will also be happy to get you in touch with technical support to address the issues with connectivity between 5-8pm.
I hope to hear from you! Thanks for sharing your experience open and honestly. We are listening and your feedback can help us in our commitment to working toward higher quality of care and customer satisfaction.