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Review by Montana0 See Profile

  • Location: Darby, Ravalli, MT, USA
  • Cost Contract price not specified.
VERY BAD. Treats their loyal customers like dirt
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

We travel for work about 6 months out of the year. I suspend our account for 6 months at a time with the understanding that if I do not reactivate the account will be closed. Apparently WildBlue changed their rules and left me a message on my cell phone Sept. 5th 2013 informing me of this change. I never received this message. I tried to activate my account on Jan. 1st 2013 and was told I owed $49.99 from Sept. 2013 and it was now in collections. I wasn't even home! I asked if they sent me a letter informing me that I owed this and it was now in collections. They said the collection notice went out on Dec. 22. 2013, which I still have not received. I do believe they legally need to let you know before it goes to collections. We have been loyal customers since 2007. Paying our bill on time for many years. The first thing, Debbie, the customer rep, (who was congenial at least, after reading other reviews about customer service I was lucky in that respect.) wanted was my credit card. Like I am going to give that information out so they can keep charging me for services I did not ask for or use? Debbie did talk to a supervisor who told her there was no way WildBlue would waive this fraudulent attempt at outright theft. (fraudulent attempt at outright theft are my words, not Debbie's). I will take this to the Montana AG. I suggest everyone on this site do this with their State Attorney General. Look up your government offices and document all conversations with WB. Some states allow you to file online. If you really are ambitious, sue them. You can do this on your own as well. WildBlue practices are dishonest and attempts to scam people out of their money is just not right. Consumers have rights now. If more people would file with their AG these dishonest companies would give better customer service and pay attention. They are like small time criminals, they need to be kept in check. of course I will find another provider. Because I live in a rural area they think I have no other choices. But they are wrong, I do have choices and they are not one of them. Thank the Lord I do not have a contract with them. In fact I think I will charge them storage for their outdated equipment.

member for 10.2 years, driveby review (so far)
lodged 10.2 years ago

Exede Eliza
join:2013-07-30

Exede Eliza

Member

Here to Help

Montana,

I'm very sorry to hear about this experience. We certainly appreciate that you have been a long time, loyal customer and we do not want to lose your business. If you have found a different provider, we understand though. In that case, I personally want to make sure that we take every possible step to resolve your concerns so that you can leave knowing how much we really have valued being your provider since 2007.
If you have officially submitted a case with the AG, communication must take place between us and them to get this squared away. If a case has not been opened with them, please send me an e-mail directly including your name, phone number, and the best time to reach you. The email address is: wildbluelistens@viasat.com. We will get in contact with you right away. Thanks, Exede/Elizabeth
JR437
Premium Member
join:2004-08-04
Fallbrook, CA

JR437

Premium Member

Re: Here to Help

Eliza i think your here more for damage control than to help ,you were to follow up with me months ago and never did . I have also had very bad customer service with wild boo .However moving forward I would still be willing to see what help you could provide.
ArizonaSteve
join:2004-01-31
Apache Junction, AZ

ArizonaSteve

Member

Bad?

Eliza, why doesn't Exede take steps to try and help customers with their problems BEFORE they get mad and leave? Sounds like a crazy concept but it might just work!