Review by im_chandave 
UPDATED: 2.3 years ago
member for 4.3 years, 1375 visits, last login: 19 days ago
 Cleveland,Cuyahoga,OH
 $8 per month (24 month contract)
 about 1 days
 "Strong presence at BBR, willing to listen to customer base, knowledgeable staff"
 "feature creep without root-cause diag of previous problems (DTMF is a major one)"
 "Well worth the effort in researching and evaluating the company before signing with one of their Special Deals"
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Been with ViaTalk for more than a month now. Joined during their Birthday special. As a result, I signed on for 1 year @ $199 with an additional year for free. As a BYOD, I didn't have any other charges except the $199.
The SIP credentials came within 8 hours of my signup. Had no problems setting up my Asterisk box to use their service. The only problem was DTMF for inbound calls. My Asterisk system pops callers into an IVRS menu system. I've had to switch from rfc2833 to inbound DTMF signaling. This made my system much less reliable for my inbound callers.
Ultimately, I think I'll have to tweak the DTMF recognition system on Asterisk to get it to work better with ViaTalk.
I do have hiccups during some SIP REGISTERs. Sometimes, their system would return "503 Server error". But, upon next scheduled SIP REGISTER, all is fine.
They've had one breakdown during my first month. It appeared that eastern/neptune.vtnoc.net and several of the servers around it became isolated from the production network. As a result, no REGISTERations to the SIP proxy and no access to my account information via their web-based user interface. That was resolved within an 8 hour timeframe.
[2007-08-17]
Just wanted to update my review of ViaTalk. Despite the avalanche of new subscribers due to the demise of Sun Rocket, ViaTalk has been consistently reliable TO MY STANDARD. That means my phone service has not been down for more than 30 minutes since I joined.
I have had problems: clicking noises (but that was isolated to a single day); dropped calls; static on the line (at that time, I was using a Cisco hardphone routed through an Asterisk server); missing ringing tone while waiting for the remote end to answer; DTMF tone not being recognized (now fixed by sending DTMF using SIP INFO and receiving DTMF as inband), and customer portal not working properly with SeaMonkey (fixed now). Most have been resolved.
Overall, I would still recommend them for BYOD people that KNOW WHAT THEY ARE DOING and UNDERSTAND HOW TO SETUP THEIR OWN DEVICES (ATA and Router). If you are not a knowledgeable BYODer, then get the ATA from them.
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