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Review by dcurrey 
UPDATED: 274 days ago
member for 4.1 years, 958 visits, last login: a few hours ago
 Lebanon,Warren,OH
 $8 per month (24 month contract)
 about 10 days
 "Works most of the time"
 "Prepay not locked in due to monthly fees."
 "Not bad for cheap phone service"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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11-20-07
As far a reliability goes for the past couple months things have been running very smoothly.
They did update the TOS. VT now has a $49.95 early termination fee. This is an improvement over the %50 early termination fee.
They also from time to time offer current users special 1 year deals. Not as good as the Buy One Get One deal for $199+ but not bad for another years service if you want to risk it.
Due to the massive complaints and bad PR about the fees being added to contracts that have already been paid for the company has been crediting the accounts if you complain about it. And only if you complain about it.
10-16-07
It appears the CEO (VTBrendan) has lied to us. He promised after the bogus fees where added to new accounts that all existing contracts will be honored. (Original thread.»[ViaTalk] ViaTalk TOS Change October 4 2006) We find out today that is not so. They are now only waiving the fees for 1 year.
Can you trust a company that CEO lies in a pubic forum.
Stay away from Viatalk and the parent company Hostrocket.
Looks like this might be a money grab similar to the stunts Sunrocket did before they shut down.
10-6-06
Viatalk recently added extra fees to cover the cost of doing business expenses.
We already had e-911 as a standard feature. Now we need to pay extra per month for it.
Also added the Regulatory Recover Fee. A total BS fee so they can make more profit and still advertise a lower rate.
People on prepay still have to keep a credit card on file so Viatalk can bill you monthly for the additional fees. This also gives them the ability to raise the rates mid term. Since you are locked in for the term you have no options unless you want to pay a 50% early termination fee.
Its an interesting concept don't you think? A prepay plan that is not prepaid nor locked in.
Can you trust a company that is dishonest about the price? Sounds a lot like POTS service doesn't it?
Bottom line can no longer recommend them.
09-15-06
Signed up on April 25, 2006 during one of the $199 buy 1 year get 1 year free deals. Took longer than usual to get the adapter but once it arrived it was plug and play.
Service for the most part has been pretty good. Sound quality is excellent. Some interruptions when they tried to get server fallover working correctly. For the most part we seem past that, I hope.
Viatalk will give you the admin password for the furnished pap2 if you ask. Great for testing different settings, and general troubleshooting. When you get them they way you like simple submit a trouble ticket and they make the changes permanent. At most trouble tickets have only taken a couple hours. (As far as remember anyway.)
Never had to call customer service so no comment on that. The CEO does post in the voip forum that is a big plus.
They seem interested on what customers have to say. Implement new features all the time. Sometimes without adequately testing them it seems.
Website Control Panel. Layout is a little clumsy. Some feature sets should be combined into single area. Custom Callerid, Call Routing, and Whitelist to name a few.
I will continue to update as needed.
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